Unified CCE Software Compatibility Matrix for 8.0(x)

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| valign="top" | 8.0(x)<br>7.5  
| valign="top" | 8.0(x)<br>7.5  
| valign="top" | 8.0(x)<br>7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
| valign="top" | 8.0(x)<br>7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
-
| valign="top" | 8.5(x)<br>8.0(x)  
+
| valign="top" |  
 +
9.1(x)
 +
 
 +
9.0(x)
 +
 
 +
8.5(x)<br>8.0(x)  
 +
 
| valign="top" | 4.4 <br>4.3(2) <br>4.3(1)  
| valign="top" | 4.4 <br>4.3(2) <br>4.3(1)  
| valign="top" | CRM for Siebel 8.0(x)  
| valign="top" | CRM for Siebel 8.0(x)  
Line 52: Line 58:
CRM for SAP 1.0(2)  
CRM for SAP 1.0(2)  
-
| valign="top" | 8.0  
+
| valign="top" | 9.0(1)<br>8.0  
| valign="top" | 8.5(x)<br>8.0(x)
| valign="top" | 8.5(x)<br>8.0(x)
|-
|-
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| valign="top" | 8.0(x)<br>7.5  
| valign="top" | 8.0(x)<br>7.5  
| valign="top" | 8.0(x)<br>7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
| valign="top" | 8.0(x)<br>7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
-
| valign="top" | 8.5(x)<br>8.0(x)  
+
| valign="top" |  
 +
9.1(x)
 +
 
 +
9.0(x)
 +
 
 +
8.5(x)<br>8.0(x)  
 +
 
| valign="top" | 4.4 <br>4.3(2) <br>4.3(1)  
| valign="top" | 4.4 <br>4.3(2) <br>4.3(1)  
| valign="top" | CRM for Siebel 8.0(x)  
| valign="top" | CRM for Siebel 8.0(x)  
Line 72: Line 84:
CRM for SAP 1.0(2)  
CRM for SAP 1.0(2)  
-
| valign="top" | 8.0  
+
| valign="top" | 9.0(1)<br>8.0  
| valign="top" | 8.5(x)<br>8.0(x)
| valign="top" | 8.5(x)<br>8.0(x)
|-
|-
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| valign="top" | 8.0(x)<br>7.5  
| valign="top" | 8.0(x)<br>7.5  
| valign="top" | 8.0(x)<br>7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
| valign="top" | 8.0(x)<br>7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
-
| valign="top" | 8.5(x)<br>8.0(x)  
+
| valign="top" |  
 +
9.1(x)
 +
 
 +
9.0(x)
 +
 
 +
8.5(x)<br>8.0(x)  
 +
 
| valign="top" | 4.4 <br>4.3(2) <br>4.3(1)  
| valign="top" | 4.4 <br>4.3(2) <br>4.3(1)  
| valign="top" | CRM for Siebel 8.0(x)  
| valign="top" | CRM for Siebel 8.0(x)  
Line 92: Line 110:
CRM for SAP 1.0(2)  
CRM for SAP 1.0(2)  
-
| valign="top" | 8.0  
+
| valign="top" | 9.0(1)<br>8.0  
| valign="top" | 8.5(x)<br>8.0(x)
| valign="top" | 8.5(x)<br>8.0(x)
|-
|-
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| valign="top" | 8.0(x)<br>7.5  
| valign="top" | 8.0(x)<br>7.5  
| valign="top" | 8.0(x)<br>7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
| valign="top" | 8.0(x)<br>7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
-
| valign="top" | 8.5(x)<br>8.0(x)  
+
| valign="top" |  
 +
9.1(x)
 +
 
 +
9.0(x)
 +
 
 +
8.5(x)<br>8.0(x)  
 +
 
| valign="top" | 4.3(2)<br>4.3(1)  
| valign="top" | 4.3(2)<br>4.3(1)  
| valign="top" | CRM for Siebel 8.0(x)  
| valign="top" | CRM for Siebel 8.0(x)  
Line 112: Line 136:
CRM for SAP 1.0(2)  
CRM for SAP 1.0(2)  
-
| valign="top" | 8.0  
+
| valign="top" | 9.0(1)<br>8.0  
| valign="top" | 8.5(x)<br>8.0(x)
| valign="top" | 8.5(x)<br>8.0(x)
|-
|-
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| valign="top" | 8.0(x)  
| valign="top" | 8.0(x)  
| valign="top" | 8.0(x)<br>7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
| valign="top" | 8.0(x)<br>7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
-
| valign="top" | 8.5(x)<br>8.0(x)  
+
| valign="top" |  
 +
9.1(x)
 +
 
 +
9.0(x)
 +
 
 +
8.5(x)<br>8.0(x)  
 +
 
| valign="top" | 4.3(2)<br>4.3(1)  
| valign="top" | 4.3(2)<br>4.3(1)  
| valign="top" | CRM for Siebel 8.0(x)  
| valign="top" | CRM for Siebel 8.0(x)  
Line 132: Line 162:
CRM for SAP 1.0(2)  
CRM for SAP 1.0(2)  
-
| valign="top" | 8.0  
+
| valign="top" | 9.0(1)<br>8.0  
| valign="top" | 8.5(x)<br>8.0(x)
| valign="top" | 8.5(x)<br>8.0(x)
|-
|-
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| valign="top" | 8.0(x)  
| valign="top" | 8.0(x)  
| valign="top" | 8.0(x)<br>7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
| valign="top" | 8.0(x)<br>7.5(x)<br>7.2(x)<br>7.1(x)<br>7.0(x)  
-
| valign="top" | 8.5(x)<br>8.0(x)  
+
| valign="top" |  
 +
9.1(x)
 +
 
 +
9.0(x)
 +
 
 +
8.5(x)<br>8.0(x)  
 +
 
| valign="top" | 4.3(2)<br>4.3(1)  
| valign="top" | 4.3(2)<br>4.3(1)  
| valign="top" | CRM for Siebel 8.0(x)  
| valign="top" | CRM for Siebel 8.0(x)  
Line 152: Line 188:
CRM for SAP 1.0(2)<br>  
CRM for SAP 1.0(2)<br>  
-
| valign="top" | 8.0  
+
| valign="top" | 9.0(1)<br>8.0  
| valign="top" | 8.5(x)<br>8.0(x)
| valign="top" | 8.5(x)<br>8.0(x)
|}
|}
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#Unified CCE 8.0 (1) Central Controller supports PGs running at the following versions for backward compatibility: 7.1(x), 7.2(x), 7.5(x).  
#Unified CCE 8.0 (1) Central Controller supports PGs running at the following versions for backward compatibility: 7.1(x), 7.2(x), 7.5(x).  
#Multiline Agent Feature is supported only with Unified CM 7.1(3) and later.  
#Multiline Agent Feature is supported only with Unified CM 7.1(3) and later.  
-
#Outbound Option SIP Dialer:<br>Supports ISR G2 (39xx and 29xx) with PVDM2 or PVDM3 DSP card<br>Also supports 28xx, 38xx, AS5350xm, AS5400xm gateways with a PVDM2 DSP card<br>Requires Cisco Unified SIP Proxy Version 1.4.1 or later<br>Supports IOS Release 15.1(x)T<br>Does not support Cisco Unified Border Element (CUBE).  
+
#Outbound Option SIP Dialer:<br>Supports ISR G2 (39xx and 29xx) with PVDM2 or PVDM3 DSP card<br>Also supports 28xx, 38xx, AS5350xm, AS5400xm gateways with a PVDM2 DSP card<br>When needed for design, requires Cisco Unified SIP Proxy Version 1.4.1 or later<br>Supports IOS Release 15.1(x)T<br>CUBE cannot be used as a SIP proxy for the SIP dialer. However, CUBE is allowed between the Gateways and rest of UCCE/ICM solution only when implementing MediaSense. Please reference the MediaSense SRND for full implementation details.  
#Unified CM:<br>Unified CM 8.0 (1) is only supported with an Unified CCE 8.0(1) Peripheral Gateway (PG)<br>Unified CM features Join/Transfer Across Lines are supported only with Unified CM 7.1(3) and later  
#Unified CM:<br>Unified CM 8.0 (1) is only supported with an Unified CCE 8.0(1) Peripheral Gateway (PG)<br>Unified CM features Join/Transfer Across Lines are supported only with Unified CM 7.1(3) and later  
#CTI OS:<br>The Client version must be at the same version of CTI OS Server or earlier<br>The CTI OS Server and the PG must be in the same maintenance release version.  
#CTI OS:<br>The Client version must be at the same version of CTI OS Server or earlier<br>The CTI OS Server and the PG must be in the same maintenance release version.  
#Unified CVP: For required IOS versions for Gateways and Gatekeepers, see the Hardware and System Software Specification for Cisco Unified Customer Voice Portal.  
#Unified CVP: For required IOS versions for Gateways and Gatekeepers, see the Hardware and System Software Specification for Cisco Unified Customer Voice Portal.  
-
#Unified Expert Advisor requires:<br>Unified CCE 7.2(3) or Unified CCE 7.5(5) or Unified CCE 8.0(1)<br>Cisco Unified Personal Communicator 7.0 or Microsoft Office Communicator Server (and client) 2007 R2<br>Cisco Unified Presence Server 7.0(4) or Cisco Unified Presence Server 8.0(2)<br>CVP is optional, but only 7.0(2) is supported with Expert Advisor 7.6(1)
+
#Unified Expert Advisor requires:<br>Unified CCE 7.2(3) or Unified CCE 7.5(5) or Unified CCE 8.0(1)<br>Cisco Unified Personal Communicator 7.0 or Microsoft Office Communicator Server (and client) 2007 R2<br>Cisco Unified Presence Server 7.0(4) or Cisco Unified Presence Server 8.0(2)<br>CVP is optional, but only 7.0(2) is supported with Expert Advisor 7.6(1)  
 +
#Enhancements were made to CMB 7.1(3) to support RT/RT-lite phones and other CUCM 8.0 features. These changes cannot be back ported to CMB versions 7.1(1) and 7.1(2). These versions will continue to work with ALL versions of UCCE, but WITHOUT support for multiline for Roundtable and Roundtable-Lite endpoints, and enhanced Administration UI. All versions of CMB support Callback/Blended Collaboration features.
 +
#CMB 7.1(3) minor release is compatible with UCCE 8.0(x) and above, and NOT backward compatible with older versions.
<br>
<br>

Revision as of 18:27, 18 March 2013

Go to: Compatibility Matrix for Unified CCE

Go to: Category:Unified Contact Center Enterprise


Unified CCE 8.0(x) Product Sets

Unified CM IVR (IP-IVR and

CVP [formerly ISN])

PG/CAD/CTI OS
Server
CTI OS

Desktop

Unified

Intelligence

Center

Unified

EIM/WIM

Unified CRM

Version

RSM Unified

CCMP

8.0(3) IP IVR
8.0(x)

CVP
8.5(x)

8.0(1)

8.0(x)
7.5
8.0(x)
7.5(x)
7.2(x)
7.1(x)
7.0(x)

9.1(x)

9.0(x)

8.5(x)
8.0(x)

4.4
4.3(2)
4.3(1)
CRM for Siebel 8.0(x)

CRM for PeopleSoft 1.1 (2)

CRM for Salesforce 1.1 (2)

CRM for Microsoft Dynamics CRM 1.1 (2)

CRM for SAP 1.0(2)

9.0(1)
8.0
8.5(x)
8.0(x)
8.0(2) IP IVR
8.0(x)

CVP
8.5(x)
8.0(1)

8.0(x)
7.5
8.0(x)
7.5(x)
7.2(x)
7.1(x)
7.0(x)

9.1(x)

9.0(x)

8.5(x)
8.0(x)

4.4
4.3(2)
4.3(1)
CRM for Siebel 8.0(x)

CRM for PeopleSoft 1.1 (2)

CRM for Salesforce 1.1 (2)

CRM for Microsoft Dynamics CRM 1.1 (2)

CRM for SAP 1.0(2)

9.0(1)
8.0
8.5(x)
8.0(x)
8.0(1) IP IVR
8.0(x)

CVP
8.5(x)
8.0(1)

8.0(x)
7.5
8.0(x)
7.5(x)
7.2(x)
7.1(x)
7.0(x)

9.1(x)

9.0(x)

8.5(x)
8.0(x)

4.4
4.3(2)
4.3(1)
CRM for Siebel 8.0(x)

CRM for PeopleSoft 1.1 (2)

CRM for Salesforce 1.1 (2)

CRM for Microsoft Dynamics CRM 1.1 (2)

CRM for SAP 1.0(2)

9.0(1)
8.0
8.5(x)
8.0(x)
7.1(5) IP IVR
8.0(x)
7.0(x)

CVP
8.5(x)
8.0(1)
7.0(2)

8.0(x)
7.5
8.0(x)
7.5(x)
7.2(x)
7.1(x)
7.0(x)

9.1(x)

9.0(x)

8.5(x)
8.0(x)

4.3(2)
4.3(1)
CRM for Siebel 8.0(x)

CRM for PeopleSoft 1.1 (2)

CRM for Salesforce 1.1 (2)

CRM for Microsoft Dynamics CRM 1.1 (2)

CRM for SAP 1.0(2)

9.0(1)
8.0
8.5(x)
8.0(x)
7.1(3) IP IVR
8.0(x)
7.0(x)

CVP
8.5(x)
8.0(1)
7.0(2)

8.0(x) 8.0(x)
7.5(x)
7.2(x)
7.1(x)
7.0(x)

9.1(x)

9.0(x)

8.5(x)
8.0(x)

4.3(2)
4.3(1)
CRM for Siebel 8.0(x)

CRM for PeopleSoft 1.1 (2)

CRM for Salesforce 1.1 (2)

CRM for Microsoft Dynamics CRM 1.1 (2)

CRM for SAP 1.0(2)

9.0(1)
8.0
8.5(x)
8.0(x)
7.1(2) IP IVR
7.0(x)

CVP
8.5(x)
8.0(1)
7.0(2)

8.0(x) 8.0(x)
7.5(x)
7.2(x)
7.1(x)
7.0(x)

9.1(x)

9.0(x)

8.5(x)
8.0(x)

4.3(2)
4.3(1)
CRM for Siebel 8.0(x)

CRM for PeopleSoft 1.1 (2)

CRM for Salesforce 1.1 (2)

CRM for Microsoft Dynamics CRM 1.1 (2)

CRM for SAP 1.0(2)

9.0(1)
8.0
8.5(x)
8.0(x)


Unified CCE 8.0(x) Notes

  1. Unified CCE 8.0(2) or later is required for deployments that are integrated with Genesys Cisco T-Server.
  2. Unified CCE 8.0 (1) Central Controller supports PGs running at the following versions for backward compatibility: 7.1(x), 7.2(x), 7.5(x).
  3. Multiline Agent Feature is supported only with Unified CM 7.1(3) and later.
  4. Outbound Option SIP Dialer:
    Supports ISR G2 (39xx and 29xx) with PVDM2 or PVDM3 DSP card
    Also supports 28xx, 38xx, AS5350xm, AS5400xm gateways with a PVDM2 DSP card
    When needed for design, requires Cisco Unified SIP Proxy Version 1.4.1 or later
    Supports IOS Release 15.1(x)T
    CUBE cannot be used as a SIP proxy for the SIP dialer. However, CUBE is allowed between the Gateways and rest of UCCE/ICM solution only when implementing MediaSense. Please reference the MediaSense SRND for full implementation details.
  5. Unified CM:
    Unified CM 8.0 (1) is only supported with an Unified CCE 8.0(1) Peripheral Gateway (PG)
    Unified CM features Join/Transfer Across Lines are supported only with Unified CM 7.1(3) and later
  6. CTI OS:
    The Client version must be at the same version of CTI OS Server or earlier
    The CTI OS Server and the PG must be in the same maintenance release version.
  7. Unified CVP: For required IOS versions for Gateways and Gatekeepers, see the Hardware and System Software Specification for Cisco Unified Customer Voice Portal.
  8. Unified Expert Advisor requires:
    Unified CCE 7.2(3) or Unified CCE 7.5(5) or Unified CCE 8.0(1)
    Cisco Unified Personal Communicator 7.0 or Microsoft Office Communicator Server (and client) 2007 R2
    Cisco Unified Presence Server 7.0(4) or Cisco Unified Presence Server 8.0(2)
    CVP is optional, but only 7.0(2) is supported with Expert Advisor 7.6(1)
  9. Enhancements were made to CMB 7.1(3) to support RT/RT-lite phones and other CUCM 8.0 features. These changes cannot be back ported to CMB versions 7.1(1) and 7.1(2). These versions will continue to work with ALL versions of UCCE, but WITHOUT support for multiline for Roundtable and Roundtable-Lite endpoints, and enhanced Administration UI. All versions of CMB support Callback/Blended Collaboration features.
  10. CMB 7.1(3) minor release is compatible with UCCE 8.0(x) and above, and NOT backward compatible with older versions.


IP Phone Support

IP Phones Supported Notes
99xx series Y 9951 and 9971 are supported.
89xx series Y 8961 is supported.
69xx series Y 6921, 6941, 6961 are supported.
69xx phones are supported only with a single line configuration with Unified CM 7.1(2,) and are supported with multiple lines with Unified CM 7.1(3) and later.
797x Y 7970 model is not supported with Unified CM based Silent Monitor or RSM.
796x Y 7960 model is not supported with Unified CM based Silent Monitor or RSM.
794x Y 7940 model is not supported with Unified CM based Silent Monitor or RSM.
793x N
792x Y To use the Cisco Wireless IP Phone 792x as an agent phone and as a Cisco IP Phone Agent, consult and follow the Cisco Wireless IP Phone 792x Design and Deployment Guide to ensure proper operation. It is available at: http://www.cisco.com/go/srnd
791x Y 7910, 7911, and 7912 are supported with Unified CCE 8.0 (1).
791x series are not supported by Unified CCE based Silent Monitor or RSM.
7910 and 7912 IP Phones do not support the Desktop Silent Monitor feature. The 7910 SW phone does support this feature.
IP Communicator Y Versions 7.0 and 8.0 are supported.
Version 8.6.0.29 is supported for Release 8.5(x) and later.




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