Unable to record an agent

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Unable to record an agent

Problem Summary A supervisor is unable to record an agent's call. Clicking on Record pops up a message dialog box.
Error Message Unable to record agent.
Possible Cause The recording count is set to 0.
Recommended Action

Go to Cisco Unified CCX Administration. Select System > System Parameters and set the number of the recording count appropriately.

Release Release 7.0(1)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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