Unable to record an agent
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== Unable to record an agent == | == Unable to record an agent == | ||
Latest revision as of 18:41, 18 December 2009
Unable to record an agent
| Problem Summary | A supervisor is unable to record an agent's call. Clicking on Record pops up a message dialog box. |
|---|---|
| Error Message | Unable to record agent. |
| Possible Cause | The recording count is set to 0. |
| Recommended Action |
Go to Cisco Unified CCX Administration. Select System > System Parameters and set the number of the recording count appropriately. |
| Release | Release 7.0(1) |
| Associated CDETS # | None. |
