Unable to record an agent

From DocWiki

(Difference between revisions)
Jump to: navigation, search
m (1 revision)
m (Bot: Adding {{Template:Required Metadata}})
 
Line 1: Line 1:
 +
{{Template:Required Metadata}}
== Unable to record an agent ==
== Unable to record an agent ==

Latest revision as of 18:41, 18 December 2009

Unable to record an agent

Problem Summary A supervisor is unable to record an agent's call. Clicking on Record pops up a message dialog box.
Error Message Unable to record agent.
Possible Cause The recording count is set to 0.
Recommended Action

Go to Cisco Unified CCX Administration. Select System > System Parameters and set the number of the recording count appropriately.

Release Release 7.0(1)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

Personal tools