Unable to connect to JTAPI provider

• Cisco Unified CM is not running.
• Incorrect JTAPI client version is installed on the Cisco Unified CCX server.
• JTAPI user is not configured correctly.
• JTAPI client cannot communicate with the Cisco Unified CM.

Depending upon the cause, do one of the following:

• Troubleshoot the Cisco Unified CM (refer to Cisco Unified Communications Manager Administration Guide).
• Check the JTAPI version on the Cisco Unified CCX server by selecting Start > Programs > Cisco JTAPI > Readme.
• From the Cisco Unified CCX Administration web page, choose Subsystems > JTAPI, click the JTAPI Provider hyperlink, and then verify that information in the User ID field matches the name of a valid user in Cisco Unified CM. Verify that information in the Password field is correct.
• Verify that Cisco Unified CM is running. Configure Cisco Unified CM using the IP address instead of the DNS name.