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Unable to Upgrade to 9.0(1) from 8.x
| Problem Summary
| The user is not able to upgrade to Unified CCX 9.0(1) from 8.x
|
| Error Message
| Unable to perform upgrade from the current version
|
| Possible Cause
|
- The existing hardware is not supported on 9.0(1).
- The active version is not 8.0(2) SU4 or 8.5(1) SU3.
|
| Recommended Action
|
- See Software and Hardware Compatibility Guide for Cisco Unified CCX and Cisco Unified IP IVR to check the list of supported hardwares.
- Check if Refresh Upgrade COP patch file "ciscouccx.refresh_upgrade_v1.1.cop.sgn" is installed on the system.
- If the active version is not 8.0(2) SU4 or 8.5(1) SU3, perform a L2 upgrade by applying a Refresh Upgrade COP patch file and start upgrade to 9.0(1).
 | Note: |
- Upgrade to 9.0(1) from 8.x is supported only through Refresh Upgrade.
- Refresh Upgrade COP patch file installation is mandatory on all nodes of a cluster.
|
|
| Release
| Release 9.0(1)
|
| Associated CDETS #
| None
|
<a _fcknotitle="true" href="Category:Unified_CCX,_Release_9.0">Unified_CCX,_Release_9.0</a>
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