Unable to Log in to Cisco Unified Real-Time Monitoring Tool
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! '''Recommended Action''' | ! '''Recommended Action''' | ||
| Make sure that the Credentials used for login to RTMT on the UCCX server are the Application Administration credentials that you give during the install and used for the first time login to Unified CCX Administration. | | Make sure that the Credentials used for login to RTMT on the UCCX server are the Application Administration credentials that you give during the install and used for the first time login to Unified CCX Administration. | ||
| + | |||
| + | In case you happen to forget the Application Administration Credentials, either username or password, you can always use the CLI commands to reset the credentials. Use the following CLI commands: | ||
| + | |||
| + | - '''utils reset_application_ui_administrator_name''' : For resetting the Application Administration User Name | ||
| + | - '''utils reset_application_ui_administrator_password''' : For resetting the Application Administration Password | ||
| + | |||
|- | |- | ||
! '''Release''' | ! '''Release''' | ||
| - | | Release 8.0(1) | + | | Release 8.0(1) |
|- | |- | ||
! '''Associated CDETS #''' | ! '''Associated CDETS #''' | ||
| - | | | + | | CSCtd13958 |
|- | |- | ||
|} | |} | ||
<BR> | <BR> | ||
[[Category:Unified CCX, Release 8.0]] | [[Category:Unified CCX, Release 8.0]] | ||
| + | [[Category:Unified CCX, Release 8.5]] | ||
Revision as of 10:40, 14 October 2010
Unable to Login to Cisco Unified Real-Time Monitoring Tool
| Problem Summary | Unable to Login to Cisco Unified Real-Time Monitoring Tool on the Unified CCX Server. |
|---|---|
| Error Message | Access is denied. Please make sure username, password and IP Address are correct. |
| Possible Cause | Username, password or IP Address of the server may be incorrect. |
| Recommended Action | Make sure that the Credentials used for login to RTMT on the UCCX server are the Application Administration credentials that you give during the install and used for the first time login to Unified CCX Administration.
In case you happen to forget the Application Administration Credentials, either username or password, you can always use the CLI commands to reset the credentials. Use the following CLI commands: - utils reset_application_ui_administrator_name : For resetting the Application Administration User Name - utils reset_application_ui_administrator_password : For resetting the Application Administration Password |
| Release | Release 8.0(1) |
| Associated CDETS # | CSCtd13958 |
