Cchetty: 1 revision

2010-04-09T15:21:01Z

1 revision

← Older revision

Revision as of 15:21, 9 April 2010

Srib: /* UCM Telephony SS Out Of Service - Unable to create provider */

2010-01-30T01:46:15Z

UCM Telephony SS Out Of Service - Unable to create provider

New page

== UCM Telephony SS Out Of Service - Unable to create provider ==

{| border="1"
|-
! '''Problem Summary'''
| UCM Telephony SS Out Of Service - Unable to create provider
|-
! '''Error Message'''
| MIVR-SS_TEL-4-EXCEPTION:com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider
<br>MIVR-SS_TEL-4-EXCEPTION: at com.cisco.jtapi.CiscoJtapiPeerImpl.getProvider
|-
! '''Possible Cause'''
| UCCX had issues creating provider on CUCM.
|-
! '''Recommended Action'''
|
There could be several different reasons:
The exception can be viewed by taking a look at SS_TEL logs.
Firstly, please take a look at: http://docwiki-dev.cisco.com/wiki/Standard_CTI_Enabled_role_for_JTAPI_user to ensure that Standard CTI Enabled role is assigned to JTAPI user.

<br>A reason like : ''MIVR-SS_TEL-4-EXCEPTION:com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider
-- bad login or password''
could indicate the username/password for JTAPI provider does not match in UCCX and CUCM. Please ensure that they match.

<br>For all other error descriptions, please collect the necessary logs and escalate to IPCBU JTAPI team.
|-
! '''Release'''
| Release 8.0(1) and Release 7.0(1)
|-
! '''Associated CDETS #'''
| None
|-
|}

[[Category:Unified CCX, Release 8.0]]
[[Category:Unified CCX, Release 7.0]]

UCM Telephony SS Out Of Service - Unable to create provider - Revision history

Cchetty: 1 revision

Srib: /* UCM Telephony SS Out Of Service - Unable to create provider */