UCM Telephony SS Out Of Service/Partial Service - Unable to Register CTI Port/Route Point
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UCM Telephony SS Out Of Service/Partial Service - Unable to register CTI Port/Route Point
Problem Summary | UCM Telephony SS Out Of Service/Partial Service - Unable to register CTI Port/Route Point |
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Error Message | Unable to register CTI Route point : Route Address=1234
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Possible Cause | In the CUCM, the Route Points/CTI Ports aren't added to the Controlled Devices list for the JTAPI Application User |
Recommended Action |
The exception can be viewed by taking a look at SS_TEL logs or the JTAPI Client logs. MIVR Log snippet to look for :-
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Release | Release 8.0(1) and Release 7.0(1) |
Associated CDETS # | CSCtc03366 |