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2010-04-09T15:21:01Z

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Cbehera: /* UCM Telephony SS Out Of Service/Partial Service - Unable to register CTI Port/Route Point */

2010-02-03T15:18:31Z

UCM Telephony SS Out Of Service/Partial Service - Unable to register CTI Port/Route Point

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== UCM Telephony SS Out Of Service/Partial Service - Unable to register CTI Port/Route Point==

{| border="1"
|-
! '''Problem Summary'''
| UCM Telephony SS Out Of Service/Partial Service - Unable to register CTI Port/Route Point
|-
! '''Error Message'''
| Unable to register CTI Route point : Route Address=1234
<br>Exception=com.cisco.jtapi.InvalidArgumentExceptionImpl: Address 1234 is not in provider's domain
|-
! '''Possible Cause'''
| In the CUCM, the Route Points/CTI Ports aren't added to the Controlled Devices list for the JTAPI Application User
|-
! '''Recommended Action'''
|
The exception can be viewed by taking a look at SS_TEL logs or the JTAPI Client logs.

MIVR Log snippet to look for :-
<br>MIVR-SS_TEL-1-UNABLE_REGISTER_CTIRP:Unable to register CTI Route point : Route Address=818181,Failure reason=null,Exception=com.cisco.jtapi.InvalidArgumentExceptionImpl: Address 818181 is not in provider's domain.

<br>For all other error descriptions, please collect the necessary logs and escalate to IPCBU JTAPI team.
|-
! '''Release'''
| Release 8.0(1) and Release 7.0(1)
|-
! '''Associated CDETS #'''
| CSCtc03366
|-
|}

[[Category:Unified CCX, Release 8.0]]
[[Category:Unified CCX, Release 7.0]]

UCM Telephony SS Out Of Service/Partial Service - Unable to Register CTI Port/Route Point - Revision history

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Cbehera: /* UCM Telephony SS Out Of Service/Partial Service - Unable to register CTI Port/Route Point */