UCCX CLI log collection

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UCCX CLI log collection

Problem Summary Collection of UCCX CLI logs for troubleshooting UCCX CLI issues.
Error Message NA
Possible Cause NA
Recommended Action
  1. Launch RTMT and login using application user credentials
  2. Go to “Trace & Log Central” -> “Collect files”
  3. Select the following UCCX services
    1. Cisco Unified CCX CLI
  4. Select the following UCOS services
    1. Cisco ControlCenter CLI
    2. IPT Platform CLI Logs
  5. Pull out the logs by clicking “Finish”

All logs are turned on by default and are located at 

 platform/log/cli*.log
 uccx/log/MCLI/*

File outputs by command are generated at - 

 uccx/cli/*
Release Release 8.0(1)
Associated CDETS #

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