Turning on Unified CCX Automatic Speech Recognition Traces

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Turning on Unified CCX ASR traces

Problem Summary For any ASR related issues the MIVR traces are required. This tip explains how to turn on those traces.
Error Message NA
Possible Cause NA
Recommended Action
  1. On the Unified CCX node, login to "Cisco Unified CCX Serviceability"
  2. Go to Trace --> Configuration
  3. Select "Cisco Unified CCX Engine" and click Go.
  4. Check/Enable SUBSYSTEMS -> SS_MRCP_ASR : DEBUGGING and XDEBUGGING1
  5. Click Save.
  6. The trace changes will be saved.


After the traces are turned on and the scenario is simulated, use the Real Time Monitoring Tool (RTMT) to collect the logs using the "Collect Files" option. The modules for which the traces are to be collected are "Unified CCX Engine" from the UCCX Services screen.

Release Release 8.0(1)
Associated CDETS # NA

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