Troubleshooting the General

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Revision as of 05:48, 11 May 2011

Device status changes from green to red in a few minutes

Symptom :

After Cisco Configuration Engine setup, the device status changes from green to red in a few minutes. This problem occurs on the Solaris 10 platform, right after restarting the Cisco Configuration Engine services.

Possible Cause :

This problem could occur if the TibGate processes shut down a few minutes after starting.

Solution : 

To resolve this problem, follow these steps:

Step 1 To check whether the TibGate processes are running, enter one of the following commands:�/etc/init.d/EvtGateway status�/etc/init.d/EvtGatewayCrypto status Step 2 If the TibGate processes are not running, ask your System Administrator to disable NISPlus service. Step 3 If the device status is still red, see the "CNS-Enabled Device Unable to Connect with Cisco Configuration Engine" section for a possible solution.

TibGate can’t be started on Linux server

Symptom :

On Linux server, the CE server kept crashing or TibGate processes couldn't startup with the following error messages: /ce/ConfigEngine/CSCOcnsie/bin/TibGate: error while loading shared libraries: /ce/ConfigEngine/CSCOcommon/lib/libibmldap.so: cannot restore segment prot after reloc: Permission denied Start Dispatcher TibGate (Event Gateway) process at port 11011 /ce/ConfigEngine/CSCOcnsie/bin/TibGate: error while loading shared libraries: /ce/ConfigEngine/CSCOcommon/lib/libibmldap.so: cannot restore segment prot after reloc: Permission denied Start TibGate (Event Gateway) process at port 11013

Possible Cause :

SELinux is enabled.

Solution : 

1. Disable SELinux, edit /etc/selinux/config, change SELINUX=disabled (was enabled) 2. uninstall CE, and then reboot the server before reinstall CE.