Troubleshooting Tips for Unified IC 8.0

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The following tips were added by Cisco Documentation:






Charts and Gauges


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Report Definitions



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Admin User Management

Command Line Interface

Control Center

Device Configuration

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Reporting Configuration

Configure LDAP (Active Directory) for user authentication

Problem Summary To Configure LDAP server for CUIC .
Sample parameters Various
Tips The report of view is incorrect or incomplete
Recommended Action Make sure the report opens successfully in Unified IC. Edit it until it does. Then try to export it. If the problem persists, collect the log file.
Release Release 8.0(1)
Associated CDETS # None

Host Address for Active Directory Server: port: 389 "Use SSL" is not checked Host Address for Redundant Active Directory Server: Manager Distinguished Name: CN=Administrator, CN=Users, DC=myCompany, DC=com Manager Password: <password for user administrator> User Search Base: CN=Users, DC=myCompany, DC=com Attribute for User ID: sAMAccountName

Sample value 2 for Manager Distinguished Name: CN=user1,OU=icm8,OU=UCCE80,OU=Cisco_ICM_domain,DC=UCCE80,DC=cisco,DC=com Sample value 3 for Manager Distinguished Name: CN=testuser,OU=Employees,OU=Cisco Users,DC=cisco,DC=com

Tip 1: The values of OU could be case sensitive. Tip 2: The max number of characters cannot exceed 85

Log and Trace Settings



Unified CCE User Integration

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