Troubleshooting Tips for Unified IC 8.0

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The following tips were added by Cisco Documentation:

Contents

Installation

System


Reporting

Accessibility

Charts and Gauges

Dashboards

Data Sources

Report Definitions

Reports

Schedules

Security Center

User Interface and Sign on

Value Lists and Collections


Administration (OAMP)

Admin User Management

Command Line Interface

Control Center

Device Configuration

License Management

Reporting Configuration

The sample parameters to configure LDAP (Active Directory) for user authentication.

Host Address for Active Directory Server: 192.168.1.2 port: 389 "Use SSL" is not checked Host Address for Redundant Active Directory Server: Manager Distinguished Name: CN=Administrator, CN=Users, DC=myCompany, DC=com Manager Password: <password for user administrator> User Search Base: CN=Users, DC=myCompany, DC=com Attribute for User ID: sAMAccountName

Sample value 2 for Manager Distinguished Name: CN=user1,OU=icm8,OU=UCCE80,OU=Cisco_ICM_domain,DC=UCCE80,DC=cisco,DC=com Sample value 3 for Manager Distinguished Name: CN=testuser,OU=Employees,OU=Cisco Users,DC=cisco,DC=com

Tip 1: The values of OU could be case sensitive. Tip 2: The max number of characters cannot exceed 85

Log and Trace Settings

RTMT

SNMP

Unified CCE User Integration

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