Troubleshooting Tips for Unified IC 8.0

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(Reporting Configuration)
(Configure LDAP (Active Directory) for user authentication)
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==== Reporting Configuration ====
==== Reporting Configuration ====
* [[Reporting Configuration: Configure LDAP/AD]]
* [[Reporting Configuration: Configure LDAP/AD]]
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== Configure LDAP (Active Directory) for user authentication ==
 
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{| border="1"
 
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|-
 
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! '''Problem Summary'''
 
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| To Configure LDAP server for CUIC .
 
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|-
 
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! '''Sample parameters'''
 
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| Various
 
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|-
 
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! '''Tips'''
 
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| The report of view is incorrect or incomplete
 
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|-
 
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! '''Recommended Action'''
 
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| Make sure the report opens successfully in Unified IC. Edit it until it does. Then try to export it. If the problem persists, collect the log file.
 
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|-
 
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! '''Release'''
 
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| Release 8.0(1)
 
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|-
 
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! '''Associated CDETS #'''
 
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| None'''
 
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|}
 
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Host Address for Active Directory Server: 192.168.1.2
 
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port: 389       
 
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"Use SSL" is not checked
 
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Host Address for Redundant Active Directory Server:
 
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Manager Distinguished Name: CN=Administrator, CN=Users, DC=myCompany, DC=com
 
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Manager Password: <password for user administrator>
 
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User Search Base: CN=Users, DC=myCompany, DC=com
 
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Attribute for User ID: sAMAccountName
 
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Sample value 2 for Manager Distinguished Name: CN=user1,OU=icm8,OU=UCCE80,OU=Cisco_ICM_domain,DC=UCCE80,DC=cisco,DC=com
 
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Sample value 3 for Manager Distinguished Name: CN=testuser,OU=Employees,OU=Cisco Users,DC=cisco,DC=com
 
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Tip 1: The values of OU could be case sensitive.
 
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Tip 2: The max number of characters cannot exceed 85
 
==== Log and Trace Settings ====
==== Log and Trace Settings ====

Revision as of 19:52, 21 July 2010

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