Troubleshooting Tips for Unified IC 8.0
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==== License Management ==== | ==== License Management ==== | ||
==== Reporting Configuration ==== | ==== Reporting Configuration ==== | ||
+ | * [[Reporting Configuration: Configure LDAP/AD]] | ||
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== Configure LDAP (Active Directory) for user authentication == | == Configure LDAP (Active Directory) for user authentication == | ||
Revision as of 19:52, 21 July 2010
Back: Troubleshooting Unified Intelligence Center
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The following tips were added by Cisco Documentation:
Contents |
Installation
System
- System: Checking Replication Status
- System: Checking the status of services
- System: Deleting the NTP Server in Cisco Unified OS Administration
- System: Low Disk Space error at login to the Administation application
- System: Two Users on the Same Client Must use Different Browsers
Reporting
Accessibility
- Accessibility: Selecting items on a dropdown using the keyboard
- Accessibility: JAWS Screenreader and Category "trees"
- Accessibility: JAWS Screenreader Shortens Button Names to First Letter
Charts and Gauges
- Charts and Gauges: Gauge value update failed. The footer is null or not a number.
- Charts and Gauges: Printing
- Charts and Gauges: The Report View is Blank
- Charts and Gauges: The Chart Save Fails
- Charts and Gauges: Unexpected JavaScript exception
Dashboards
Data Sources
Report Definitions
Reports
- Reports: Export Errors
- Reports: Field content in wrapping in grid view
- Reports: Import button is disabled
- Reports: Import errors
- Reporting: Right-click on field in Grid Editor does not work
- Reporting: Running reports that span daylight savings time changes
- Reporting: Super Header does not appear in the report viewer
- Reporting: The Imported Report is Associated with the Wrong Data Source
Schedules
- Schedules: A scheduled job is unable to process at the scheduled time
- Schedules: The Schedule option is disabled when I right-click a report name
- Schedules: I do not see all scheduled reports on the Schedule List page
Security Center
User Interface and Sign on
Value Lists and Collections
Administration (OAMP)
Admin User Management
Command Line Interface
Control Center
Device Configuration
License Management
Reporting Configuration
Configure LDAP (Active Directory) for user authentication
Problem Summary | To Configure LDAP server for CUIC . |
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Sample parameters | Various |
Tips | The report of view is incorrect or incomplete |
Recommended Action | Make sure the report opens successfully in Unified IC. Edit it until it does. Then try to export it. If the problem persists, collect the log file. |
Release | Release 8.0(1) |
Associated CDETS # | None |
Host Address for Active Directory Server: 192.168.1.2 port: 389 "Use SSL" is not checked Host Address for Redundant Active Directory Server: Manager Distinguished Name: CN=Administrator, CN=Users, DC=myCompany, DC=com Manager Password: <password for user administrator> User Search Base: CN=Users, DC=myCompany, DC=com Attribute for User ID: sAMAccountName
Sample value 2 for Manager Distinguished Name: CN=user1,OU=icm8,OU=UCCE80,OU=Cisco_ICM_domain,DC=UCCE80,DC=cisco,DC=com Sample value 3 for Manager Distinguished Name: CN=testuser,OU=Employees,OU=Cisco Users,DC=cisco,DC=com
Tip 1: The values of OU could be case sensitive. Tip 2: The max number of characters cannot exceed 85