Troubleshooting Tips for Unified Expert Advisor 7.6.1
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'''Back:''' [[Unified Expert Advisor Documentation Set, Release 7.6(1)]] | '''Back:''' [[Unified Expert Advisor Documentation Set, Release 7.6(1)]] | ||
Revision as of 23:15, 2 July 2009
Back: Troubleshooting Unified Expert Advisor
Back: Unified Expert Advisor Documentation Set, Release 7.6(1)
Additional Troubleshooting Information: Additional troubleshooting information for Unified Expert Advisor 7.6.1
Add tip: Create Contact Center Troubleshooting Tips
The following tips were added by Cisco Documentation:
Contents |
Call Tracing
- Call Tracing: Skill group real-time data
- Call Tracing: Tracking a call that does not reach Unified Expert Advisor
- Call Tracing: Tracking the call in Unified CM
- Call Tracing: Tracking the call in Unified ICM
- Call Tracing: Using calltrace.sh to Parse the Logs
- Call Tracing: What components did the call reach?
General
- General: Agents logged in/available in Unified Expert Advisor, don't show up in Unified ICM (1)
- General: Agents logged in/available in Unified Expert Advisor, don't show up in Unified ICM (2)
- General: Expert logs into Cisco Unified Presence, but never receives a welcome message
- General: Experts phone never rings
- General: Logs indicate playing music, caller hears dead air
- General: NullPointerException appears in the install.log file
- General: Operations Console screens don't return to previous screen when cancelled
- General: Unified Expert Advisor runtime stays in partial service on startup
- General: Unified Expert Advisor web page timeout does not default to login page
- General: Unified Presence SIP proxy using high amount of CPU
ICM Gateway Process
- ICM Gateway Process: Agent not shown in Agent Explorer
- ICM Gateway Process: Call failure
- ICM Gateway Process: ECC or peripheral variables not displayed to Unified Personal Communicator
- ICM Gateway Process: Stuck on starting
- ICM Gateway Process: goes OOS
PG
- PG: Agent State Mismatch
- PG: Agents are not getting configured
- PG: Agents configured but no historical agent data in Unified ICM
- PG: Autoconfig errors
- PG: PIM Connects but Auto-configuration Incomplete or Other Errors
- PG: PIM not activating
- PG: PIM not connecting – Stuck ACTIVATING
- PG: TCD Disposition 27 with long duration
