|
|
| (4 intermediate revisions not shown) |
| Line 10: |
Line 10: |
| | | | |
| | *[[Graceful shutdown does not work when Call Server is in partial service]] | | *[[Graceful shutdown does not work when Call Server is in partial service]] |
| | + | |
| | + | *[[Courtesy callback is not offered, when EWT in the ICM is set more than 30 minutes]] |
| | | | |
| | = Error Message = | | = Error Message = |
| | | | |
| | *[["Failed - Device is using an old Unified CVP version that does not support this operation"]] | | *[["Failed - Device is using an old Unified CVP version that does not support this operation"]] |
| - |
| |
| - | = Agent Greeting =
| |
| - |
| |
| - | *[[Agent Desktop Does Not Enable Login]]
| |
| - | *[[Agent Greeting Enable/Disable Button is Grayed]]
| |
| - | *[[Agent Greeting Fails to Play - ICM Router Event ID: 64 EnterpriseAgent PIM Event ID: 27]]
| |
| - | *[[Agent Greeting Fails to Play - Agent PIM log has no route request]]
| |
| - | *[[Agent Greeting Fails to Play - Agent greeting disabled for agent]]
| |
| - | *[[Agent Greeting Fails to Play - CRITICAL: Failed to resolve hostname]]
| |
| - | *[[Agent Greeting Fails to Play - EnterpriseAgent PIM Error ID: 41]]
| |
| - | *[[Agent Greeting Fails to Play - EnterpriseAgent PIM Error ID: 42]]
| |
| - | *[[Agent Greeting Fails to Play - EnterpriseAgent PIM Error ID: 43]]
| |
| - | *[[Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 36]]
| |
| - | *[[Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 38]]
| |
| - | *[[Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 40]]
| |
| - | *[[Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 49]]
| |
| - | *[[Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 52]]
| |
| - | *[[Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 57]]
| |
| - | *[[Agent Greeting Fails to Play - ICM Router Error Code: 63 EnterpriseAgent PIM Event ID: 27]]
| |
| - | *[[Agent Greeting Fails to Play - ICM Router Event ID: 637]]
| |
| - | *[[Agent Greeting Playback Gets Cut Off]]
| |
| - | *[[Agent Greeting Record Application Fails]]
| |
| - | *[[Agent Greeting Recording Fails - Check Required Information,exit,no ftp server]]
| |
| - | *[[Agent Greeting Recording Fails - FTP Deployment Error,enter]]
| |
| - | *[[Agent Greeting Recording Fails - Record Greeting With Confirm,exit,max disconfirmed]]
| |
| - | *[[Agent Greeting Recording Fails - Record Greeting With Confirm,exit,max noinput]]
| |
| - | *[[Agent Greeting Recording Fails - Record Greeting With Confirm,exit,max nomatch]]
| |
| - | *[[Agent Greeting Recording Fails - Script aborts at the RunExternalScript node]]
| |
| - | *[[Agent Unable to Record Greeting - ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 43]]
| |
| - | *[[Agent Unable to Record Greeting - ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 44]]
| |
| - |
| |
| - | <br>
| |
| - |
| |
| - | = Agent Whisper =
| |
| - |
| |
| - | *[[Agent Whisper - Call Fails]]
| |
| - | *[[Agent Whisper - Poor Caller Rington Quality]]
| |
| - | *[[Caller Hears Silence Before the Greeting Plays]]
| |
| - | *[[Canned AG.ICMS Script Fails to Play VRU Script when the Call needs to be Queued]]
| |
| - | *[[Whisper Announcement Fails to Play]]
| |
| - | *[[Whisper Announcement Fails to Play - Call.WhisperAnnouncement variable set without]]
| |
| - | *[[Whisper Announcement Fails to Play - B2BUA is not configured]]
| |
| - | *[[Whisper Announcement Fails to Play - During Transfer Request]]
| |
| - | *[[Whisper Announcement Fails to Play - No Default Label Configured]]
| |
| - | *[[Whisper Announcement Fails to Play - Whisper Call Setup Failed]]
| |
| - | *[[Whisper Announcement Fails to Play - Whisper Prompt Playback Failed]]
| |
