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| | The following tips were added by Cisco Documentation: | | The following tips were added by Cisco Documentation: |
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| - | = General =
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| - | *[[Unified CVP: Call Server - Multiple valid licenses are chosen at random]]
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| | = General Troubleshooting = | | = General Troubleshooting = |
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| | *[[Graceful shutdown does not work when Call Server is in partial service]] | | *[[Graceful shutdown does not work when Call Server is in partial service]] |
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| | + | *[[Courtesy callback is not offered, when EWT in the ICM is set more than 30 minutes]] |
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| | = Error Message = | | = Error Message = |
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| | *[["Failed - Device is using an old Unified CVP version that does not support this operation"]] | | *[["Failed - Device is using an old Unified CVP version that does not support this operation"]] |
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| - | = Agent Greeting =
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| - | *[[Agent Desktop Does Not Enable Login]]
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| - | *[[Agent Greeting Enable/Disable Button is Grayed]]
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| - | *[[Agent Greeting Fails to Play - ICM Router Event ID: 64 EnterpriseAgent PIM Event ID: 27]]
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| - | *[[Agent Greeting Fails to Play - Agent PIM log has no route request]]
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| - | *[[Agent Greeting Fails to Play - Agent greeting disabled for agent]]
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| - | *[[Agent Greeting Fails to Play - CRITICAL: Failed to resolve hostname]]
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| - | *[[Agent Greeting Fails to Play - EnterpriseAgent PIM Error ID: 41]]
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| - | *[[Agent Greeting Fails to Play - EnterpriseAgent PIM Error ID: 42]]
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| - | *[[Agent Greeting Fails to Play - EnterpriseAgent PIM Error ID: 43]]
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| - | *[[Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 36]]
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| - | *[[Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 38]]
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| - | *[[Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 40]]
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| - | *[[Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 49]]
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| - | *[[Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 52]]
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| - | *[[Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 57]]
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| - | *[[Agent Greeting Fails to Play - ICM Router Error Code: 63 EnterpriseAgent PIM Event ID: 27]]
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| - | *[[Agent Greeting Fails to Play - ICM Router Event ID: 637]]
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| - | *[[Agent Greeting Playback Gets Cut Off]]
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| - | *[[Agent Greeting Record Application Fails]]
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| - | *[[Agent Greeting Recording Fails - Check Required Information,exit,no ftp server]]
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| - | *[[Agent Greeting Recording Fails - FTP Deployment Error,enter]]
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| - | *[[Agent Greeting Recording Fails - Record Greeting With Confirm,exit,max disconfirmed]]
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| - | *[[Agent Greeting Recording Fails - Record Greeting With Confirm,exit,max noinput]]
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| - | *[[Agent Greeting Recording Fails - Record Greeting With Confirm,exit,max nomatch]]
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| - | *[[Agent Greeting Recording Fails - Script aborts at the RunExternalScript node]]
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| - | *[[Agent Unable to Record Greeting - ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 43]]
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| - | *[[Agent Unable to Record Greeting - ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 44]]
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| - | <br>
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