Troubleshooting Tips for Unified CCX 8.5
From DocWiki
(Difference between revisions)
(→Cisco Unified CCX Historical Reporting Client [HRC]) |
(→Cisco Unified CCX Historical Reporting Client [HRC]) |
||
| Line 32: | Line 32: | ||
=== Telephony Data Synchronization === | === Telephony Data Synchronization === | ||
* [[Turning on traces for Data Synchronization ]] | * [[Turning on traces for Data Synchronization ]] | ||
| - | * [[Data Resync result page still shows | + | * [[Data Resync result page still shows “red cross†even though all inconsistencies are corrected]] |
| - | * [[Data Resync | + | * [[Data Resync Result Page Displays Mismatch Detected Message for Attributes Even Though Inconsistencies are Corrected]] |
| - | * [[Device Association | + | * [[Device Association Status for Call Control Groups/Triggers Shows User Does Not Exist in Data Resync Results]] |
| - | * [[Data Check shows mismatch for Route Partition also, when CTI Line(s) deleted in Cisco Unified CM]] | + | * [[Data Check shows mismatch for "Route Partition" also, when CTI Line(s) deleted in Cisco Unified CM]] |
| - | * [[User Data Resync | + | * [[User Data Resync doesn't show results properly if User name has _1 or _2 ]] |
* [[In HAoWAN setup, no relevant message displayed after data check or resync, if ports not created for any of the nodes for a Call Control Group ]] | * [[In HAoWAN setup, no relevant message displayed after data check or resync, if ports not created for any of the nodes for a Call Control Group ]] | ||
| Line 42: | Line 42: | ||
* [[Required Log levels For HRC]] | * [[Required Log levels For HRC]] | ||
* [[Required Log levels For HRC Scheduler]] | * [[Required Log levels For HRC Scheduler]] | ||
| + | * [[Error when launching HRC on Windows 7]] | ||
| + | * [[HRC login fails with a communication error message]] | ||
| + | * [[A Database Connection Error 5051 error appears in HRC 8.0 or 8.5]] | ||
* [[Unable to export Scheduled Report to mapped drive.]] | * [[Unable to export Scheduled Report to mapped drive.]] | ||
| + | * [[Charts do not appear on report]] | ||
* [[Charts do not appear properly in MS Excel format]] | * [[Charts do not appear properly in MS Excel format]] | ||
* [[Column headings are misplaced in MS Excel(Data Only) format]] | * [[Column headings are misplaced in MS Excel(Data Only) format]] | ||
* [[Agent names overwritten on charts]] | * [[Agent names overwritten on charts]] | ||
| - | * [[ | + | * [[Uninstallation of HRC is failing on Windows 7]] |
| - | * [[ | + | * [[Login/Connection issues of Historical Reports Client over a non-Cisco VPN]] |
| - | + | ||
= Cisco Unified CCX CET = | = Cisco Unified CCX CET = | ||
| Line 58: | Line 61: | ||
* [[I cannot log into RTMT]] | * [[I cannot log into RTMT]] | ||
| - | = | + | = Cisco Unified CCX Licensing = |
| - | * [[ | + | |
| + | * [[Removing temporary, demo or invalid license files]] | ||
Revision as of 14:42, 25 June 2011
Back: Troubleshooting Unified Contact Center Express
Add tip: Create Contact Center Troubleshooting Tips
Print PDF: Print Troubleshooting Tips for Unified CCX 8.5
The following tips were added by Cisco Documentation:
Contents |
Outbound IVR
- Enable Traces for Outbound IVR
- Collect Traces for SIP (Castellano IOS) Gateway
- Calls not getting transferred to Route Point / All the calls are getting abandoned
- Customer abandoned call is not marked as customer abandoned although it got disconnected within the abandoned call wait time limit
- Real-Time Report shows a mismatch in the number of attempted, Voice and customer abandoned calls
- Fax calls are being marked as customer abandoned
- Retry is not happening for abandoned, failed calls
- Customer disconnected a call without picking it up. This call was marked as no answer instead of busy
- SIT Tone is marked as failed call in RTR instead of Invalid number
- A Busy call on a mobile phone is not marked as busy, instead it is detected as an invalid number
- Answering machine/Voice Mail is not detected, it is marked as voice.
- All voice , fax, answering machine and busy calls are marked as no answer calls in RTR.
Cisco Unified CCX Administration
General
Telephony Data Synchronization
- Turning on traces for Data Synchronization
- Data Resync result page still shows “red cross†even though all inconsistencies are corrected
- Data Resync Result Page Displays Mismatch Detected Message for Attributes Even Though Inconsistencies are Corrected
- Device Association Status for Call Control Groups/Triggers Shows User Does Not Exist in Data Resync Results
- Data Check shows mismatch for "Route Partition" also, when CTI Line(s) deleted in Cisco Unified CM
- User Data Resync doesn't show results properly if User name has _1 or _2
- In HAoWAN setup, no relevant message displayed after data check or resync, if ports not created for any of the nodes for a Call Control Group
Cisco Unified CCX Historical Reporting Client [HRC]
- Required Log levels For HRC
- Required Log levels For HRC Scheduler
- Error when launching HRC on Windows 7
- HRC login fails with a communication error message
- A Database Connection Error 5051 error appears in HRC 8.0 or 8.5
- Unable to export Scheduled Report to mapped drive.
- Charts do not appear on report
- Charts do not appear properly in MS Excel format
- Column headings are misplaced in MS Excel(Data Only) format
- Agent names overwritten on charts
- Uninstallation of HRC is failing on Windows 7
- Login/Connection issues of Historical Reports Client over a non-Cisco VPN
