Troubleshooting Tips for Unified CCX 8.0 - Revision history

Karrande: 1 revision

2012-07-06T19:59:48Z

1 revision

← Older revision

Revision as of 19:59, 6 July 2012

Karrande: /* First few things to check */

2012-07-06T19:56:31Z

First few things to check

← Older revision		Revision as of 19:56, 6 July 2012
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	* After the above mentioned logs are enabled, search the MIVR logs for any Exceptions- "exception" or errors. The following exceptions seen in MIVR logs can be ignored as they are benign in nature:		* After the above mentioned logs are enabled, search the MIVR logs for any Exceptions- "exception" or errors. The following exceptions seen in MIVR logs can be ignored as they are benign in nature:

-	435718: Mar 10 08:14:17.430 GMT %MIVR-LIB_EVENT-3-DISPATCH_FAILURE:A failure ~~occured~~ while dispatching an event:	+	435718: Mar 10 08:14:17.430 GMT %MIVR-LIB_EVENT-3-DISPATCH_FAILURE:A failure
-	listener=com.cisco.wf.subsystems.ged125.ICMChannel$CallListenerAdapter@118cef5,Exception=	+	occurred while dispatching an event:
		+	listener=com.cisco.wf.subsystems.ged125.ICMChannel$CallListenerAdapter@118cef5,
		+	Exception=
	java.lang.IllegalStateException: already cleared		java.lang.IllegalStateException: already cleared
-	435719: Mar 10 08:14:17.430 GMT %MIVR-LIB_EVENT-3-EXCEPTION:java.lang.IllegalStateException: already cleared	+	435719: Mar 10 08:14:17.430 GMT
		+	%MIVR-LIB_EVENT-3-EXCEPTION:java.lang.IllegalStateException: already cleared

Karrande: /* Set up Issues */

2012-07-06T19:41:56Z

Set up Issues

← Older revision		Revision as of 19:41, 6 July 2012
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	=== Set up Issues ===		=== Set up Issues ===

-	* [[ Calls are failing in IVR intermittently ~~â€“~~ Some calls go through successfully and some fail intermittently and it may seem like the TCP connection is broken from the VRU PIM side at the time of the failed calls. ]]	+	* [[ Calls are failing in IVR intermittently – Some calls go through successfully and some fail intermittently and it may seem like the TCP connection is broken from the VRU PIM side at the time of the failed calls. ]]

	* [[ Calls are failing with ApplicationMaxSessionsException because there are not enough sessions created for an ICM application in IPIVR ]]		* [[ Calls are failing with ApplicationMaxSessionsException because there are not enough sessions created for an ICM application in IPIVR ]]

Karrande: 1 revision

2012-07-06T19:02:07Z

1 revision

← Older revision

Revision as of 19:02, 6 July 2012

Karrande: /* Cisco Unified CCX Administration */

2012-07-06T19:00:22Z

Cisco Unified CCX Administration

← Older revision		Revision as of 19:00, 6 July 2012
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	=== Set up Issues ===		=== Set up Issues ===

-	* [[ Calls are failing in IVR intermittently – Some calls go through successfully and some fail intermittently and it may seem like the TCP connection is broken from the VRU PIM side at the time of the failed calls. ]]	+	* [[ Calls are failing in IVR intermittently â€“ Some calls go through successfully and some fail intermittently and it may seem like the TCP connection is broken from the VRU PIM side at the time of the failed calls. ]]

	* [[ Calls are failing with ApplicationMaxSessionsException because there are not enough sessions created for an ICM application in IPIVR ]]		* [[ Calls are failing with ApplicationMaxSessionsException because there are not enough sessions created for an ICM application in IPIVR ]]
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	*[[Object error during component activation]]		*[[Object error during component activation]]
	*[[Components in deactivated state]]		*[[Components in deactivated state]]
-	*[[~~UCCX Data containing \|~~UCCX Data containing "less than " or "greater than" characters fails to save]]	+	*[[UCCX Data containing "less than " or "greater than" characters fails to save]]
-	*[[~~Error_associating_script_with_application~~]]	+	*[[Error associating script with application]]

	= Cisco Unified CCX Editor =		= Cisco Unified CCX Editor =

Dosproul: 1 revision

2012-07-05T22:09:54Z

1 revision

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Revision as of 22:09, 5 July 2012

Dosproul: /* Set up Issues */

2012-07-05T12:43:47Z

Set up Issues

← Older revision		Revision as of 12:43, 5 July 2012
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-	'''Back:''' [[Troubleshooting Unified Contact Center Express]]	+	'''Back:''' [[Troubleshooting Unified Contact Center Express\|Troubleshooting Tips for other releases of Unified Contact Center Express]]

	'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]		'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]
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	* [[ Calls are failing in IVR intermittently – Some calls go through successfully and some fail intermittently and it may seem like the TCP connection is broken from the VRU PIM side at the time of the failed calls. ]]		* [[ Calls are failing in IVR intermittently – Some calls go through successfully and some fail intermittently and it may seem like the TCP connection is broken from the VRU PIM side at the time of the failed calls. ]]
-

	* [[ Calls are failing with ApplicationMaxSessionsException because there are not enough sessions created for an ICM application in IPIVR ]]		* [[ Calls are failing with ApplicationMaxSessionsException because there are not enough sessions created for an ICM application in IPIVR ]]

Dosproul: 1 revision

2012-05-29T14:47:46Z

1 revision

← Older revision

Revision as of 14:47, 29 May 2012

Pvalkeri: /* Linux to Linux Upgrade */

2012-05-25T05:32:40Z

Linux to Linux Upgrade

← Older revision		Revision as of 05:32, 25 May 2012
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	* [[Unable to access NTP server]]		* [[Unable to access NTP server]]
	* [[Hardware not supported Error seen on 7835H2 and/or 7845H2]]		* [[Hardware not supported Error seen on 7835H2 and/or 7845H2]]
		+	* [[Software installation/upgrade page under OS Admin, stuck in running state after COP installation]]

	= Backup and Restore =		= Backup and Restore =
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	* [http://zed.cisco.com/confluence/display/TRIAGE/Upgrade+FAQs Link to Platform Upgrade FAQ]		* [http://zed.cisco.com/confluence/display/TRIAGE/Upgrade+FAQs Link to Platform Upgrade FAQ]
	* [[No valid upgrade options found while running upgrade on node2]]		* [[No valid upgrade options found while running upgrade on node2]]
		+	* [[If switch version fails on Unified CCX, reboot the server]]

	= Cisco Unified Communications Manager Telephony Subsystem =		= Cisco Unified Communications Manager Telephony Subsystem =
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	* [[ IVR gets freezed when the calls are more than the actual ports and requires an engine restart for recovery ]]		* [[ IVR gets freezed when the calls are more than the actual ports and requires an engine restart for recovery ]]

-	=== Set up Issues ===	+	=== Set up Issues ===

-	*[[Calls are failing in IVR intermittently – Some calls go through successfully and some fail intermittently and it may seem like the TCP connection is broken from the VRU PIM side at the time of the failed calls.]]	+	* [[ Calls are failing in IVR intermittently – Some calls go through successfully and some fail intermittently and it may seem like the TCP connection is broken from the VRU PIM side at the time of the failed calls. ]]

-	*[[Calls are failing with ApplicationMaxSessionsException because there are not enough sessions created for an ICM application in IPIVR]]

-	*[[What versions of IP IVR are supported for UCCE 8.0]]	+	* [[ Calls are failing with ApplicationMaxSessionsException because there are not enough sessions created for an ICM application in IPIVR ]]
		+
		+	* [[ What versions of IP IVR are supported for UCCE 8.0 ]]

	=== Other Tips ===		=== Other Tips ===
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	* Many services in Deactivated state. Refer to [[ CAD services visible in CLI 'utils service list' command ]]		* Many services in Deactivated state. Refer to [[ CAD services visible in CLI 'utils service list' command ]]

-	= Cisco Unified CCX Administration =	+	= Cisco Unified CCX Administration =

-	* [[Error in IE (Class doesn't support Automation) ]]	+	*[[Error in IE (Class doesn't support Automation)]]
-	* [[User Authentication error during CUCM configuration ]]	+	*[[User Authentication error during CUCM configuration]]
-	* [[HTTP 403 or security protocols error ]]	+	*[[HTTP 403 or security protocols error]]
-	* [[Add to cluster repeats in a loop ]]	+	*[[Add to cluster repeats in a loop]]
-	* [[Object error during component activation ]]	+	*[[Object error during component activation]]
-	* [[Components in deactivated state ]]	+	*[[Components in deactivated state]]
-	* [[UCCX Data containing "less than " or "greater than" characters fails to save ]]	+	*[[UCCX Data containing \|UCCX Data containing "less than " or "greater than" characters fails to save]]
		+	*[[Error_associating_script_with_application]]

	= Cisco Unified CCX Editor =		= Cisco Unified CCX Editor =
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	* [[Agent and customer start hearing UCCX recordings played over their conversation]]		* [[Agent and customer start hearing UCCX recordings played over their conversation]]
	* [[CSD shows oldest in queue as 1(00:00:00)]]		* [[CSD shows oldest in queue as 1(00:00:00)]]
-	* [[Conferenced call gets dropped after agent drops out of a conference call]]

	=== Scripting Issue ===		=== Scripting Issue ===
	* [[Call redirected from one RP to the other multiple times with Redirect Step]]		* [[Call redirected from one RP to the other multiple times with Redirect Step]]
-	* [[Call Dequeue Step sometimes does not dequeue the call]]

	=== Unsupported scenarios ===		=== Unsupported scenarios ===
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	* [[Login/Connection issues of Historical Reports Client over a non-Cisco VPN]]		* [[Login/Connection issues of Historical Reports Client over a non-Cisco VPN]]
	* [[HRC Scheduler does not generate reports]]		* [[HRC Scheduler does not generate reports]]
-	* [[HRC installation fails with Error 1722]]
-	* [[HRC shows old/deleted agents in list of available agents]]

	= Automatic Speech Recognition =		= Automatic Speech Recognition =
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	* [[MRCP TTS subsystem shows out of service status]]		* [[MRCP TTS subsystem shows out of service status]]
	* [[MRCP TTS Providers, MRCP Servers, locales, or genders changes like additions, or deletions to do not take effect]]		* [[MRCP TTS Providers, MRCP Servers, locales, or genders changes like additions, or deletions to do not take effect]]
-	* [[Special characters wrongly spoken in language other than English]]

	= Serviceability =		= Serviceability =
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	= VoIP Monitor =		= VoIP Monitor =
	* [[hear nothing while playing back desktop recorded sessions]]		* [[hear nothing while playing back desktop recorded sessions]]
-	* [[VOIP Monitor Subsystem is in partial service or OOS]]

	= Cisco Unified CCX CLI =		= Cisco Unified CCX CLI =

Dosproul at 18:46, 1 May 2012

2012-05-01T18:46:46Z

← Older revision		Revision as of 18:46, 1 May 2012
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	* [[Agent names overwritten on charts]]		* [[Agent names overwritten on charts]]
	* [["Access Denied" error while printing from HRC]]		* [["Access Denied" error while printing from HRC]]
-	* [["Could not start print job" ~~error~~ while ~~printing~~ from HRC]]	+	* [[Error: "Could not start print job" while Printing from HRC]]
	* [[Login/Connection issues of Historical Reports Client over a non-Cisco VPN]]		* [[Login/Connection issues of Historical Reports Client over a non-Cisco VPN]]
	* [[HRC Scheduler does not generate reports]]		* [[HRC Scheduler does not generate reports]]