Troubleshooting Tips for Unified CCE 8.5
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Revision as of 21:16, 20 December 2010
Back: Troubleshooting Unified CCE
Add tip: Create Contact Center Troubleshooting Tips
The following tips were added by Cisco Documentation:
Agent Greeting
- Agent Greeting: Agent Greeting Error Messages
- Agent Greeting: Agent Greeting StartEvent - CTIOS Server
- Agent Greeting: Agent Greeting StopEvent - CTIOS Server
- Agent Greeting: Agent Greeting FailureEvent - CTIOS Server
- Agent Greeting Recording Fails - Script aborts at the RunExternalScript node
- Caller Hears Silence Before the Greeting Plays
- Agent Greeting Fails to Play - "Agent greeting disabled for agent"
- Agent Greeting Fails to Play - "EnterpriseAgent PIM Error ID: 42"
- Agent Greeting Fails to Play - "EnterpriseAgent PIM Error ID: 41"
- Agent Greeting Fails to Play - "ICM Router Error Code: 63 EnterpriseAgent PIM Event ID: 27"
- Agent Greeting Fails to Play - "ICM Router Event ID: 64 EnterpriseAgent PIM Event ID: 27"
- Agent Greeting Fails to Play - "ICM Router Event ID: 637"
- Agent Greeting Fails to Play - "EnterpriseAgent PIM Event ID: 49"
- Agent Greeting Fails to Play - "EnterpriseAgent PIM Event ID: 57"
- Agent Greeting Fails to Play - "EnterpriseAgent PIM Event ID: 52"
- Agent Greeting Fails to Play - "EnterpriseAgent PIM Event ID: 40"
- Agent Greeting Fails to Play - "EnterpriseAgent PIM Event ID: 36"
- Agent Greeting Fails to Play - "EnterpriseAgent PIM Event ID: 38"
- Agent Greeting Fails to Play - Agent PIM log has no route request
- Agent Greeting Fails to Play - "EnterpriseAgent PIM Error ID: 43"
- Agent Unable to Record Greeting - "ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 43"
- Agent Unable to Record Greeting - "ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 44"
- Agent Greeting Record Application Fails
- Agent Greeting Enable/Disable Button is Grayed
- Agent Desktop Does Not Enable Login
- Canned AG.ICMS Script Fails to Play VRU Script when the Call needs to be Queued
- Agent Greeting Fails to Play - CRITICAL: Failed to resolve hostname
- Agent Greeting Playback Gets Cut Off
- Agent Greeting Recording Fails - FTP Deployment Error,enter
- Agent Greeting Recording Fails - Record Greeting With Confirm,exit,max_disconfirmed
- Agent Greeting Recording Fails - Check Required Information,exit,no ftp server
- Agent Greeting Recording Fails - Record Greeting With Confirm,exit,max_noinput
- Agent Greeting Recording Fails - Record Greeting With Confirm,exit,max_nomatch
Agent Whisper
- Agent Whisper - Poor Caller Rington Quality
- Agent Whisper - Call Fails
- Whisper Announcement Fails to Play
- Whisper Announcement Fails to Play - No Default Label Configured
- Whisper Announcement Fails to Play - During Transfer Request
- Whisper Announcement Fails to Play - "Whisper Prompt Playback Failed"
- Whisper Announcement Fails to Play - "B2BUA is not configured..."
- Whisper Announcement Fails to Play - "Whisper Call Setup Failed"
- Whisper Announcement Fails to Play - "Call.WhisperAnnouncement variable set without..."
