http://docwiki.cisco.com/w/index.php?title=Troubleshooting_Tips_for_Getting_Started_with_CVP&feed=atom&action=history 2013-06-20T09:15:57Z Revision history for this page on the wiki MediaWiki 1.16.0 http://docwiki.cisco.com/w/index.php?title=Troubleshooting_Tips_for_Getting_Started_with_CVP&diff=48279&oldid=prev 2012-09-12T18:57:15Z

<p>1 revision</p> <table style="background-color: white; color:black;"> <tr valign='top'> <td colspan='1' style="background-color: white; color:black;">← Older revision</td> <td colspan='1' style="background-color: white; color:black;">Revision as of 18:57, 12 September 2012</td> </tr></table>

Dosproul http://docwiki.cisco.com/w/index.php?title=Troubleshooting_Tips_for_Getting_Started_with_CVP&diff=48278&oldid=prev 2012-09-12T18:22:12Z

<p></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 18:22, 12 September 2012</td> </tr><tr><td colspan="2" class="diff-lineno">Line 43:</td> <td colspan="2" class="diff-lineno">Line 43:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>= Call Server Troubleshooting&nbsp; =</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>= Call Server Troubleshooting&nbsp; =</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>*[[Call Server <del class="diffchange diffchange-inline">Troubelshooting</del>]] &nbsp;</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>*[[Call Server <ins class="diffchange diffchange-inline">Troubleshooting</ins>]]</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>&lt;br&gt;</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>&lt;br&gt;</div></td></tr> </table>

Dosproul http://docwiki.cisco.com/w/index.php?title=Troubleshooting_Tips_for_Getting_Started_with_CVP&diff=48175&oldid=prev 2012-09-12T16:02:41Z

<p>1 revision</p> <table style="background-color: white; color:black;"> <tr valign='top'> <td colspan='1' style="background-color: white; color:black;">← Older revision</td> <td colspan='1' style="background-color: white; color:black;">Revision as of 16:02, 12 September 2012</td> </tr></table>

Dosproul http://docwiki.cisco.com/w/index.php?title=Troubleshooting_Tips_for_Getting_Started_with_CVP&diff=48174&oldid=prev 2012-09-11T18:16:29Z

<p></p> <p><b>New page</b></p><div>'''Back:''' [[Troubleshooting Unified Customer Voice Portal]] <br /> <br /> '''Add tip:''' [[Create Contact Center Troubleshooting Tips]] <br /> <br /> '''Print PDF:''' [[Create PDF for Troubleshooting Tips of Getting Started Guide]] <br /> <br /> ----<br /> <br /> &lt;br&gt;The following tips are added by Cisco Documentation: <br /> <br /> = General =<br /> <br /> *[[You place a test call and immediately receive a busy signal]]<br /> *[[Call immediately hangs up or rings once and hangs up]]<br /> *[[You hear holdmusic.wav or but hear a TTS response instead]]<br /> <br /> = Audio Error Messages =<br /> <br /> *[[Your call cannot be completed as dialed. Please consult your directory and call again, or ask your operator for assistance.]]<br /> *[[critical_error.wav: I'm sorry, we are currently experiencing system problems and are unable to process your call. Please try again later.]]<br /> *[[I'm sorry, we are experiencing difficulties. Please call back at a later time.]]<br /> *[[We are currently experiencing heavy call volume.Please try your call again later.]]<br /> *[[I'm sorry, there was a problem with this application.Please call back later.]]<br /> <br /> = Voice Gateway Troubleshooting =<br /> <br /> *[[Verify voice gateway is added to Operations Console and is reachable]] <br /> *[[Gateway CLI commands for CVP exercises]] <br /> *[[Voice gateway debug commands and log files]] <br /> *[[View copy and print the voice gateway configuration file]] <br /> *[[Gateway configuration file]]<br /> *[[Gateway terminal configuration mode]]<br /> <br /> &lt;br&gt;<br /> <br /> = VXML Server Troubleshooting =<br /> *[[Check status and/or restart VXML Server]]<br /> *[[Restart VXML Server using Windows services management]]<br /> *[[VXML Server not reachable and you cannot restart it]]<br /> *[[Access VXML Server administrative batch files]]<br /> *[[Access read and clear VXML server log files]]<br /> <br /> = Call Server Troubleshooting =<br /> <br /> *[[Call Server Troubelshooting]] <br /> <br /> &lt;br&gt;<br /> <br /> = Reporting Server Troubleshooting =<br /> <br /> *[[Status of the Reporting server]] <br /> *[[Check for call events being sent to the Reporting server.]]<br /> <br /> &lt;br&gt;<br /> <br /> = Call Studio (customhelloworld) troubleshooting =<br /> <br /> *[[Call Studio (customhelloworld) audio error messages]] <br /> *[[You receive the message customhelloworld: Validation failed. Please see Call Studio Problems view for details]] <br /> *[[You see the message that Windows cannot open the file deployApp.sh]] <br /> *[[You see the message that the application is loaded and running but errors were encountered while initializing the application]]<br /> *[[You receive a validation failed message when deploying customhelloworld application from within Call Studio]]<br /> *[[You hear a TTS response instead of holdmusic.wav when you call customhelloworld DN]]<br /> *[[Subdialog return - caller input error]]<br /> <br /> = Troubleshooting comprehensive call flow exercise =<br /> <br /> *[[Audio Error Message: I'm sorry, we are experiencing difficulties. Please call back at a later time.]] <br /> *[[Audio Error Message: I'm sorry, we are currently experiencing system problems and are unable to process your call. Please try again later]]<br /> *[[Quick troubleshooting checks for comprehensive call flow exercise]] <br /> *[[Comprehensive exercise common issues]]<br /> *[[Troubleshooting PG installed on Unified CVP server]]<br /> <br /> &lt;br&gt;<br /> <br /> = Track call progress using Unified ICM script monitoring =<br /> <br /> *[[Enable ICM script monitoring]]</div>

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