Troubleshooting Tips for Cisco SocialMiner 9.0(1)
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* [[SocialMiner Administration - Configure JAWS to recognize highlighted text]] | * [[SocialMiner Administration - Configure JAWS to recognize highlighted text]] | ||
| - | * [[ | + | * [[Runtime_Server_Status_is_not_green_and_Lock_Timeout_Expired_error_received|SocialMiner Administration - Runtime Server Status is not green and Lock Timeout Expired error received]] |
| + | * [[SocialMiner Administration - Unable to login after hostname change]] | ||
| + | * [[SocialMiner Administration - "SLF4J" message received when logging into SM Admin using CLI]] | ||
| + | * [[SocialMiner Administration - potential delay during DNS lookup]] | ||
== Cisco SocialMiner APIs == | == Cisco SocialMiner APIs == | ||
| Line 31: | Line 34: | ||
*[[SocialMiner User Interface - Twitter Feed Disabled]] | *[[SocialMiner User Interface - Twitter Feed Disabled]] | ||
*[[SocialMiner User Interface - XMPP shows Error Icon]] | *[[SocialMiner User Interface - XMPP shows Error Icon]] | ||
| + | *[[SocialMiner User Interface - SocialMiner login overlay if reply template container loads in iframe in IE, even though already successfully authenticated]] | ||
== Cisco SocialMiner Feed Troubleshooting == | == Cisco SocialMiner Feed Troubleshooting == | ||
| Line 39: | Line 43: | ||
* [[SocialMiner Feeds - Troubleshooting Authenticated Feeds]] | * [[SocialMiner Feeds - Troubleshooting Authenticated Feeds]] | ||
* [[SocialMiner Feeds - Verifying RSS Feeds]] | * [[SocialMiner Feeds - Verifying RSS Feeds]] | ||
| + | * [[SocialMiner Feeds - Facebook feeds require reauthorization every 2 months]] | ||
==Cisco SocialMiner Chat Troubleshooting == | ==Cisco SocialMiner Chat Troubleshooting == | ||
| Line 55: | Line 60: | ||
== Cisco SocialMiner Installation == | == Cisco SocialMiner Installation == | ||
| + | * [[SocialMiner Installation - Issues with COP file install]] | ||
* [[SocialMiner Installation - Browser Errors after Upgrade]] | * [[SocialMiner Installation - Browser Errors after Upgrade]] | ||
* [[SocialMiner Installation - NTP Server is not recognized]] | * [[SocialMiner Installation - NTP Server is not recognized]] | ||
* [[SocialMiner Installation - Reboot Hangs]] | * [[SocialMiner Installation - Reboot Hangs]] | ||
* [[SocialMiner Installation - Two SocialMiner Applications on one Server, Setting CPU Reservation ]] | * [[SocialMiner Installation - Two SocialMiner Applications on one Server, Setting CPU Reservation ]] | ||
| + | * [[SocialMiner Installation - Not enough disk space in the common partition for upgrade]] | ||
== Cisco SocialMiner Filters == | == Cisco SocialMiner Filters == | ||
* [[SocialMiner Filters - Errors saving Groovy scripts]] | * [[SocialMiner Filters - Errors saving Groovy scripts]] | ||
Revision as of 14:20, 16 August 2013
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Additional Troubleshooting Information: Additional troubleshooting information for Cisco SocialMiner 9.0(1)
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The following tips were added by Cisco Documentation:
Contents |
Cisco SocialMiner Administration
- SocialMiner Administration - Configure JAWS to recognize highlighted text
- SocialMiner Administration - Runtime Server Status is not green and Lock Timeout Expired error received
- SocialMiner Administration - Unable to login after hostname change
- SocialMiner Administration - "SLF4J" message received when logging into SM Admin using CLI
- SocialMiner Administration - potential delay during DNS lookup
Cisco SocialMiner APIs
- SocialMiner APIs - Duplicate fields in Payload
- SocialMiner APIs - Incorrect Parameter Data Types Result in Errors
Cisco SocialMiner User Interface
- SocialMiner User Interface - Clear Cache and Cookies to Troubleshoot Unexpected Results
- SocialMiner User Interface - Common Errors
- SocialMiner User Interface - Duplicate Twitter Social Contacts Display in Campaign
- SocialMiner User Interface - Errors for Twitter Reply Template
- SocialMiner User Interface - Errors for Social Contacts from Twitter
- SocialMiner User Interface - Sluggish Performance or Timeouts
- SocialMiner User Interface - Twitter Feed Disabled
- SocialMiner User Interface - XMPP shows Error Icon
- SocialMiner User Interface - SocialMiner login overlay if reply template container loads in iframe in IE, even though already successfully authenticated
Cisco SocialMiner Feed Troubleshooting
- SocialMiner Feeds - Error on Twitter Authorization
- SocialMiner Feeds - Invalid Feeds
- SocialMiner Feeds - Network Issues
- SocialMiner Feeds - Troubleshooting Authenticated Feeds
- SocialMiner Feeds - Verifying RSS Feeds
- SocialMiner Feeds - Facebook feeds require reauthorization every 2 months
Cisco SocialMiner Chat Troubleshooting
- SocialMiner Chat - Bad Request error on failed connection
- SocialMiner Chat - Error connecting to server
- SocialMiner Chat - Connection times out
- SocialMiner Chat - Message delivery failure
- SocialMiner Chat - Agent encounters error when connecting to server
- SocialMiner Chat - Agent encounters error when attempting to reply to a Chat contact
- SocialMiner Chat - Agent unable to close Chat interface
- SocialMiner Chat - Agent needs to return to Chat UI
Cisco SocialMiner Installation
- SocialMiner Installation - Issues with COP file install
- SocialMiner Installation - Browser Errors after Upgrade
- SocialMiner Installation - NTP Server is not recognized
- SocialMiner Installation - Reboot Hangs
- SocialMiner Installation - Two SocialMiner Applications on one Server, Setting CPU Reservation
- SocialMiner Installation - Not enough disk space in the common partition for upgrade
