Troubleshooting Tips for Cisco MediaSense 8.5
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*[[Administration: Administration Login returns unexpected error]] | *[[Administration: Administration Login returns unexpected error]] | ||
*[[Administration: Unable to access Administration and Serviceability UI on a newly installed system]] | *[[Administration: Unable to access Administration and Serviceability UI on a newly installed system]] | ||
| - | *[[Administration: Unknown request error display]] | + | *[[Administration: Unknown request error display]] |
| + | *[[Administration: Saving an AXL service provider configuration will result in an incorrect error message under certain pre-conditions]] | ||
== Configuration == | == Configuration == | ||
Revision as of 14:47, 6 February 2012
Back: Troubleshooting Cisco MediaSense
Additional Troubleshooting Information: Additional troubleshooting information for Cisco MediaSense 8.5
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 | Note: | Cisco MediaSense product documentation reflects the fields and names used in the application user interfaces and application programming interfaces of this product. Effective Release 8.5(2), these names are restricted to Cisco MediaSense and Open Recording Architecture (ORA/ora). |
The following tips were added by Cisco Documentation:
Contents |
API
- API: Incorrect participant duration
- API: MediaSense application sign-in fails with administration credentials
- API: Missing events and closed subscription
- API: Incorrect session or participant duration
Administration
- Administration: Administration Login returns unexpected error
- Administration: Unable to access Administration and Serviceability UI on a newly installed system
- Administration: Unknown request error display
- Administration: Saving an AXL service provider configuration will result in an incorrect error message under certain pre-conditions
Configuration
- Configuration: Call between two RT phones is not recorded
- Configuration: Calls using g.722 codec are not recorded
- Configuration: Configuration and Recording meta data is not synchronized between Primary and Secondary Servers
- Configuration: Conversation after a transfer is not recorded on RT-Lite phones
- Configuration: Failure to playback audio or video when using RT video phone
- Configuration: MediaSense application does not record even if recording is enabled
- Configuration: Starting SNMP on MediaSense causes the Host Resource Agent to hang in starting state
Database
- Database: Database not updated after event forwarding
- Database: Database no longer accepts data
- Database: Executing the “show db synchronization status” command on the primary ORA DB server, does not show any information
General
- General: Performance issues as a result of hardware failure
- General: RTSP live monitoring sessions fail when using CUBE
Installation
Upgrade
Recording
RTMT
- RTMT: Unable to login to RTMT from the primary server
- RTMT: Unified RTMT connected to secondary node, does not show alarm information if the primary node is down
