Troubleshooting Tips for Cisco MediaSense 8.5
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*[[API: Incorrect participant duration]] | *[[API: Incorrect participant duration]] | ||
| + | *[[API: MediaSense application sign-in fails with administration credentials]] | ||
*[[API: Missing events and closed subscription]] | *[[API: Missing events and closed subscription]] | ||
*[[API: Incorrect session or participant duration]] | *[[API: Incorrect session or participant duration]] | ||
| Line 34: | Line 35: | ||
*[[Configuration: Conversation after a transfer is not recorded on RT-Lite phones]] | *[[Configuration: Conversation after a transfer is not recorded on RT-Lite phones]] | ||
*[[Configuration: Failure to playback audio or video when using RT video phone]] | *[[Configuration: Failure to playback audio or video when using RT video phone]] | ||
| - | *[[Configuration: MediaSense application does not record even if recording is enabled]] | + | *[[Configuration: MediaSense application does not record even if recording is enabled]] |
| + | *[[Configuration: Starting SNMP on MediaSense causes the Host Resource Agent to hang in starting state]] | ||
== Database == | == Database == | ||
| Line 61: | Line 63: | ||
== RTMT == | == RTMT == | ||
| - | *[[RTMT: Unable to login to RTMT from the primary server]] | + | *[[RTMT: Unable to login to RTMT from the primary server]] |
| + | *[[RTMT: Unified RTMT connected to secondary node, does not show alarm information if the primary node is down]] | ||
== Runtime == | == Runtime == | ||
Revision as of 21:00, 18 January 2012
Back: Troubleshooting Cisco MediaSense
Additional Troubleshooting Information: Additional troubleshooting information for Cisco MediaSense 8.5
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 | Note: | Cisco MediaSense product documentation reflects the fields and names used in the application user interfaces and application programming interfaces of this product. Effective Release 8.5(2), these names are restricted to Cisco MediaSense and Open Recording Architecture (ORA/ora). |
The following tips were added by Cisco Documentation:
Contents |
API
- API: Incorrect participant duration
- API: MediaSense application sign-in fails with administration credentials
- API: Missing events and closed subscription
- API: Incorrect session or participant duration
Administration
- Administration: Administration Login returns unexpected error
- Administration: Unable to access Administration and Serviceability UI on a newly installed system
- Administration: Unknown request error display
Configuration
- Configuration: Call between two RT phones is not recorded
- Configuration: Calls using g.722 codec are not recorded
- Configuration: Configuration and Recording meta data is not synchronized between Primary and Secondary Servers
- Configuration: Conversation after a transfer is not recorded on RT-Lite phones
- Configuration: Failure to playback audio or video when using RT video phone
- Configuration: MediaSense application does not record even if recording is enabled
- Configuration: Starting SNMP on MediaSense causes the Host Resource Agent to hang in starting state
Database
General
- General: Performance issues as a result of hardware failure
- General: RTSP live monitoring sessions fail when using CUBE
Installation
Upgrade
Recording
RTMT
- RTMT: Unable to login to RTMT from the primary server
- RTMT: Unified RTMT connected to secondary node, does not show alarm information if the primary node is down
