Troubleshooting Tips for Cisco MediaSense 8.5
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Back: Troubleshooting Cisco MediaSense
Additional Troubleshooting Information: Additional troubleshooting information for Cisco MediaSense 8.5
Add tip: Create Contact Center Troubleshooting Tips
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 | Note: | Cisco MediaSense product documentation reflects the fields and names used in the application user interfaces and application programming interfaces of this product. Effective Release 8.5(2), these names are restricted to Cisco MediaSense and Open Recording Architecture (ORA/ora). |
The following tips were added by Cisco Documentation:
Contents |
API
- API: Incorrect participant duration
- API: Missing events and closed subscription
- API: Incorrect session or participant duration
Administration
- Administration: Administration Login returns unexpected error
- Administration: Unable to access Administration and Serviceability UI on a newly installed system
- Administration: Unknown request error display
Configuration
- Configuration: Call between two RT phones is not recorded
- Configuration: Calls using g.722 codec are not recorded
- Configuration: Configuration and Recording meta data is not synchronized between Primary and Secondary Servers
- Configuration: Conversation after a transfer is not recorded on RT-Lite phones
- Configuration: Failure to playback audio or video when using RT video phone
- Configuration: MediaSense application does not record even if recording is enabled
Database
General
- General: Performance issues as a result of hardware failure
- General: RTSP live monitoring sessions fail when using CUBE
