Troubleshooting Tips for Cisco MediaSense

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'''Back:''' [[Troubleshooting Cisco MediaSense]]  
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'''Add Tip''': [[Create Contact Center Troubleshooting Tips|Create Troubleshooting Tip]]  
'''Print PDF:''' [[Print Troubleshooting Tips for Cisco MediaSense]]  
'''Print PDF:''' [[Print Troubleshooting Tips for Cisco MediaSense]]  
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== API  ==
== API  ==
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*[http://docwiki-dev.cisco.com/wiki/API:_API_request_returns_Error_405#API.C2.A0request_returns.C2.A0Error_405:_Method_not_supported..C2.A0 API: API request returns Error 405: Method not supported]
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*[http://docwiki-dev.cisco.com/wiki/API:_API_request_returns_Error_405#API.C2.A0request_returns.C2.A0Error_405:_Method_not_supported..C2.A0 API: API request returns Error 405: Method not supported]  
*[[API: Incorrect participant duration]]  
*[[API: Incorrect participant duration]]  
*[[API: MediaSense application sign-in fails with administration credentials]]  
*[[API: MediaSense application sign-in fails with administration credentials]]  
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*[[Administration: Unknown request error display]]  
*[[Administration: Unknown request error display]]  
*[[Administration: Saving an AXL service provider configuration will result in an incorrect error message under certain pre-conditions]]
*[[Administration: Saving an AXL service provider configuration will result in an incorrect error message under certain pre-conditions]]
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*[[Administration: Error encountered on file upload]]
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*[[Administration: Search and Play link from landing page does not work if primary node is down]]
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*[[Administration: Search and Play application users encounter security warning before each playback]]
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*[[Administration: Unable to access other nodes using the Cisco Unified Serviceability Tools]]
== Configuration  ==
== Configuration  ==
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*[[Configuration: Failure to playback audio or video when using RT video phone]]  
*[[Configuration: Failure to playback audio or video when using RT video phone]]  
*[[Configuration: MediaSense application does not record even if recording is enabled]]  
*[[Configuration: MediaSense application does not record even if recording is enabled]]  
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*[[Configuration: Starting SNMP on MediaSense causes the Host Resource Agent to hang in starting state]]
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*[[Configuration: Starting SNMP on MediaSense causes the Host Resource Agent to hang in starting state]]
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*[[Configuration: Call not recorded because UCM disconnected it]]
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*[[Configuration: Adding a large number of Incoming Call Configurations causes timeouts, though the configurations succeed eventually.]]
== Database  ==
== Database  ==
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== General  ==
== General  ==
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*[[General: HTTP Status 500 message displays when opening Cisco MediaSense Administration after system restart]]
*[[General: Performance issues as a result of hardware failure|General: Check and repair MediaSense file system Installation]]  
*[[General: Performance issues as a result of hardware failure|General: Check and repair MediaSense file system Installation]]  
*[[General: Performance issues as a result of hardware failure]]  
*[[General: Performance issues as a result of hardware failure]]  
*[[General: RTSP live monitoring sessions fail when using CUBE]]
*[[General: RTSP live monitoring sessions fail when using CUBE]]
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*[[General: Irrevocable damage to node in a cluster]]
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*[[General: Session shows inconsistent durations]]
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*[[General: Issues with Quicktime and live monitoring of calls]]
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*[[General: Delay in sessionEvent notifications]]
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*[[General: Possible impact of MTU size on MediaSense video playback]]
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*[[General: Internet Explorer requirements to run Finesse AgentInfo gadget]]
== Installation  ==
== Installation  ==
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*[[Installation: Installation halts with an unrecoverable error|Installation: Installation halts with an unrecoverable error]]
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*[[Installation: Installation halts with an unrecoverable error|Installation: Installation halts with an unrecoverable error]]
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*[[Installation: The installation fails due to an invalid IP address till MediaSense 10.5(1)]]
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*[[Installation: Incorrectly Configured last MediaSense node on Primary for MediaSense 10.5(1) SU1 and above]]
== Upgrade  ==
== Upgrade  ==
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*[[Upgrade: Sync after switch version failed]]  
*[[Upgrade: Sync after switch version failed]]  
*[[Upgrade: Data out of sync after upgrade]]
*[[Upgrade: Data out of sync after upgrade]]
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*[[Upgrade: Unable to search archived calls (saved prior to upgrade) in MediaSense Search and Play after an upgrade from 10.5(1) to 11.x]]
== Recording  ==
== Recording  ==
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*[[Recording: Calls between a specific pair of phones do not get recorded]]
*[[Recording: QuickTime does not playback G.729 recording, but status bar keep moving]]  
*[[Recording: QuickTime does not playback G.729 recording, but status bar keep moving]]  
*[[Recording: CUBE disconnects Cisco MediaSense right after recording begins]]  
*[[Recording: CUBE disconnects Cisco MediaSense right after recording begins]]  
*[http://docwiki-dev.cisco.com/wiki/Recording:_Unified_CM_drops_MediaSense_recording_as_soon_as_recording_begins Recording: Unified CM drops MediaSense recording as soon as recording begins]
*[http://docwiki-dev.cisco.com/wiki/Recording:_Unified_CM_drops_MediaSense_recording_as_soon_as_recording_begins Recording: Unified CM drops MediaSense recording as soon as recording begins]
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*[[Recording: Recordings from CUBE fail with SIP error 488 Not Acceptable Here]]
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*[[Recording: Direct Outbound Recording Terminates 10 Seconds Late]]
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*[[Recording: Recordings fail if UCM Region is configured as 256 kbps (L16, AAC-LD)]]
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*[[Recording: Video doesn't record when call comes directly to MediaSense from CUBE]]
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*[[Recording: Live recording fails with 'Codec not supported' error]]
== RTMT  ==
== RTMT  ==

Latest revision as of 06:18, 22 June 2016

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Contents

API

Administration

Configuration

Database

General

Installation

Upgrade

Recording

RTMT

Runtime

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