Troubleshooting Tips for Cisco MediaSense
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*[[Administration: Unknown request error display]] | *[[Administration: Unknown request error display]] | ||
*[[Administration: Saving an AXL service provider configuration will result in an incorrect error message under certain pre-conditions]] | *[[Administration: Saving an AXL service provider configuration will result in an incorrect error message under certain pre-conditions]] | ||
| + | *[[Administration: Error encountered on file upload]] | ||
| + | *[[Administration: Search and Play link from landing page does not work if primary node is down]] | ||
| + | *[[Administration: Search and Play application users encounter security warning before each playback]] | ||
== Configuration == | == Configuration == | ||
| Line 28: | Line 31: | ||
*[[Configuration: Failure to playback audio or video when using RT video phone]] | *[[Configuration: Failure to playback audio or video when using RT video phone]] | ||
*[[Configuration: MediaSense application does not record even if recording is enabled]] | *[[Configuration: MediaSense application does not record even if recording is enabled]] | ||
| - | *[[Configuration: Starting SNMP on MediaSense causes the Host Resource Agent to hang in starting state]] | + | *[[Configuration: Starting SNMP on MediaSense causes the Host Resource Agent to hang in starting state]] |
| + | *[[Configuration: Call not recorded because UCM disconnected it]] | ||
== Database == | == Database == | ||
| Line 42: | Line 46: | ||
*[[General: Performance issues as a result of hardware failure]] | *[[General: Performance issues as a result of hardware failure]] | ||
*[[General: RTSP live monitoring sessions fail when using CUBE]] | *[[General: RTSP live monitoring sessions fail when using CUBE]] | ||
| + | *[[General: Irrevocable damage to node in a cluster]] | ||
| + | *[[General: Session shows inconsistent durations]] | ||
| + | *[[General: Issues with Quicktime and live monitoring of calls]] | ||
== Installation == | == Installation == | ||
| Line 55: | Line 62: | ||
== Recording == | == Recording == | ||
| + | *[[Recording: Calls between a specific pair of phones do not get recorded]] | ||
*[[Recording: QuickTime does not playback G.729 recording, but status bar keep moving]] | *[[Recording: QuickTime does not playback G.729 recording, but status bar keep moving]] | ||
*[[Recording: CUBE disconnects Cisco MediaSense right after recording begins]] | *[[Recording: CUBE disconnects Cisco MediaSense right after recording begins]] | ||
| Line 61: | Line 69: | ||
*[[Recording: Direct Outbound Recording Terminates 10 Seconds Late]] | *[[Recording: Direct Outbound Recording Terminates 10 Seconds Late]] | ||
*[[Recording: Recordings fail if UCM Region is configured as 256 kbps (L16, AAC-LD)]] | *[[Recording: Recordings fail if UCM Region is configured as 256 kbps (L16, AAC-LD)]] | ||
| + | *[[Recording: Video doesn't record when call comes directly to MediaSense from CUBE]] | ||
| + | *[[Recording: Live recording fails with 'Codec not supported' error]] | ||
== RTMT == | == RTMT == | ||
Latest revision as of 20:00, 13 December 2013
Add Tip: Create Troubleshooting Tip
Print PDF: Print Troubleshooting Tips for Cisco MediaSense
Contents |
API
- API: API request returns Error 405: Method not supported
- API: Incorrect participant duration
- API: MediaSense application sign-in fails with administration credentials
- API: Missing events and closed subscription
- API: Incorrect session or participant duration
Administration
- Administration: Administration Login returns unexpected error
- Administration: Unable to access Administration and Serviceability UI on a newly installed system
- Administration: Unknown request error display
- Administration: Saving an AXL service provider configuration will result in an incorrect error message under certain pre-conditions
- Administration: Error encountered on file upload
- Administration: Search and Play link from landing page does not work if primary node is down
- Administration: Search and Play application users encounter security warning before each playback
Configuration
- Configuration: Call between two RT phones is not recorded
- Configuration: Calls using g.722 codec are not recorded
- Configuration: Configuration and Recording meta data is not synchronized between Primary and Secondary Servers
- Configuration: Conversation after a transfer is not recorded on RT-Lite phones
- Configuration: Failure to playback audio or video when using RT video phone
- Configuration: MediaSense application does not record even if recording is enabled
- Configuration: Starting SNMP on MediaSense causes the Host Resource Agent to hang in starting state
- Configuration: Call not recorded because UCM disconnected it
Database
- Database: Database not updated after event forwarding
- Database: Database no longer accepts data
- Database: Executing the “show db synchronization status” command on the primary ORA DB server, does not show any information
General
- General: HTTP Status 500 message displays when opening Cisco MediaSense Administration after system restart
- General: Check and repair MediaSense file system Installation
- General: Performance issues as a result of hardware failure
- General: RTSP live monitoring sessions fail when using CUBE
- General: Irrevocable damage to node in a cluster
- General: Session shows inconsistent durations
- General: Issues with Quicktime and live monitoring of calls
Installation
- Installation: Installation halts with an unrecoverable error
- Installation: The installation fails due to an invalid IP address
Upgrade
Recording
- Recording: Calls between a specific pair of phones do not get recorded
- Recording: QuickTime does not playback G.729 recording, but status bar keep moving
- Recording: CUBE disconnects Cisco MediaSense right after recording begins
- Recording: Unified CM drops MediaSense recording as soon as recording begins
- Recording: Recordings from CUBE fail with SIP error 488 Not Acceptable Here
- Recording: Direct Outbound Recording Terminates 10 Seconds Late
- Recording: Recordings fail if UCM Region is configured as 256 kbps (L16, AAC-LD)
- Recording: Video doesn't record when call comes directly to MediaSense from CUBE
- Recording: Live recording fails with 'Codec not supported' error
RTMT
- RTMT: Unable to login to RTMT from the primary server
- RTMT: Unified RTMT connected to secondary node, does not show alarm information if the primary node is down
