Troubleshooting Tips for Cisco MediaSense
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| - | ''' | + | '''Add Tip''': [[Create Contact Center Troubleshooting Tips|Create Troubleshooting Tip]] |
'''Print PDF:''' [[Print Troubleshooting Tips for Cisco MediaSense]] | '''Print PDF:''' [[Print Troubleshooting Tips for Cisco MediaSense]] | ||
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== API == | == API == | ||
| - | *[http://docwiki-dev.cisco.com/wiki/API:_API_request_returns_Error_405#API.C2.A0request_returns.C2.A0Error_405:_Method_not_supported..C2.A0 API: API request returns Error 405: Method not supported] | + | *[http://docwiki-dev.cisco.com/wiki/API:_API_request_returns_Error_405#API.C2.A0request_returns.C2.A0Error_405:_Method_not_supported..C2.A0 API: API request returns Error 405: Method not supported] |
*[[API: Incorrect participant duration]] | *[[API: Incorrect participant duration]] | ||
*[[API: MediaSense application sign-in fails with administration credentials]] | *[[API: MediaSense application sign-in fails with administration credentials]] | ||
| Line 19: | Line 19: | ||
*[[Administration: Unknown request error display]] | *[[Administration: Unknown request error display]] | ||
*[[Administration: Saving an AXL service provider configuration will result in an incorrect error message under certain pre-conditions]] | *[[Administration: Saving an AXL service provider configuration will result in an incorrect error message under certain pre-conditions]] | ||
| + | * [[Administration: Error encountered on file upload]] | ||
== Configuration == | == Configuration == | ||
| Line 38: | Line 39: | ||
== General == | == General == | ||
| + | *[[General: HTTP Status 500 message displays when opening Cisco MediaSense Administration after system restart]] | ||
*[[General: Performance issues as a result of hardware failure|General: Check and repair MediaSense file system Installation]] | *[[General: Performance issues as a result of hardware failure|General: Check and repair MediaSense file system Installation]] | ||
*[[General: Performance issues as a result of hardware failure]] | *[[General: Performance issues as a result of hardware failure]] | ||
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== Installation == | == Installation == | ||
| - | *[[Installation: Installation halts with an unrecoverable error|Installation: Installation halts with an unrecoverable error]] | + | *[[Installation: Installation halts with an unrecoverable error|Installation: Installation halts with an unrecoverable error]] |
| + | *[[Installation: The installation fails due to an invalid IP address|Installation: The installation fails due to an invalid IP address]] | ||
== Upgrade == | == Upgrade == | ||
| Line 56: | Line 59: | ||
*[[Recording: CUBE disconnects Cisco MediaSense right after recording begins]] | *[[Recording: CUBE disconnects Cisco MediaSense right after recording begins]] | ||
*[http://docwiki-dev.cisco.com/wiki/Recording:_Unified_CM_drops_MediaSense_recording_as_soon_as_recording_begins Recording: Unified CM drops MediaSense recording as soon as recording begins] | *[http://docwiki-dev.cisco.com/wiki/Recording:_Unified_CM_drops_MediaSense_recording_as_soon_as_recording_begins Recording: Unified CM drops MediaSense recording as soon as recording begins] | ||
| + | *[[Recording: Recordings from CUBE fail with SIP error 488 Not Acceptable Here]] | ||
| + | *[[Recording: Direct Outbound Recording Terminates 10 Seconds Late]] | ||
| + | *[[Recording: Recordings fail if UCM Region is configured as 256 kbps (L16, AAC-LD)]] | ||
== RTMT == | == RTMT == | ||
Revision as of 14:05, 12 March 2013
Add Tip: Create Troubleshooting Tip
Print PDF: Print Troubleshooting Tips for Cisco MediaSense
Contents |
API
- API: API request returns Error 405: Method not supported
- API: Incorrect participant duration
- API: MediaSense application sign-in fails with administration credentials
- API: Missing events and closed subscription
- API: Incorrect session or participant duration
Administration
- Administration: Administration Login returns unexpected error
- Administration: Unable to access Administration and Serviceability UI on a newly installed system
- Administration: Unknown request error display
- Administration: Saving an AXL service provider configuration will result in an incorrect error message under certain pre-conditions
- Administration: Error encountered on file upload
Configuration
- Configuration: Call between two RT phones is not recorded
- Configuration: Calls using g.722 codec are not recorded
- Configuration: Configuration and Recording meta data is not synchronized between Primary and Secondary Servers
- Configuration: Conversation after a transfer is not recorded on RT-Lite phones
- Configuration: Failure to playback audio or video when using RT video phone
- Configuration: MediaSense application does not record even if recording is enabled
- Configuration: Starting SNMP on MediaSense causes the Host Resource Agent to hang in starting state
Database
- Database: Database not updated after event forwarding
- Database: Database no longer accepts data
- Database: Executing the “show db synchronization status” command on the primary ORA DB server, does not show any information
General
- General: HTTP Status 500 message displays when opening Cisco MediaSense Administration after system restart
- General: Check and repair MediaSense file system Installation
- General: Performance issues as a result of hardware failure
- General: RTSP live monitoring sessions fail when using CUBE
Installation
- Installation: Installation halts with an unrecoverable error
- Installation: The installation fails due to an invalid IP address
Upgrade
Recording
- Recording: QuickTime does not playback G.729 recording, but status bar keep moving
- Recording: CUBE disconnects Cisco MediaSense right after recording begins
- Recording: Unified CM drops MediaSense recording as soon as recording begins
- Recording: Recordings from CUBE fail with SIP error 488 Not Acceptable Here
- Recording: Direct Outbound Recording Terminates 10 Seconds Late
- Recording: Recordings fail if UCM Region is configured as 256 kbps (L16, AAC-LD)
RTMT
- RTMT: Unable to login to RTMT from the primary server
- RTMT: Unified RTMT connected to secondary node, does not show alarm information if the primary node is down
