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Lobruce: /* Cisco Finesse Desktop */

2012-12-19T21:50:42Z

Cisco Finesse Desktop

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'''Back:''' [[Troubleshooting Cisco Finesse]]

'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]

'''Print PDF:''' [[Print Cisco Finesse 9.1 Troubleshooting Tips]]

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 The following tips were added by Cisco Documentation:

= Cisco Finesse Administration =

*[[Administration: Administration sign-in page does not load after fresh installation|Administration: Administration sign-in page does not load after fresh installation]] 
*[[Administration: Finesse Administration fails to save secondary Finesse server|Administration: Finesse Administration fails to save secondary Finesse server]] 
*[[Administration: Log collection fails|Administration: Log collection fails]] 

= Cisco Finesse Call Control =

*[[Call Control: Call is dropped during CG failover|Call Control: Call is dropped during CG failover]] 
*[[Call Control: Extra participant on Agent Desktop in conference call|Call Control: Extra participant on Agent Desktop in conference call]] 
*[[Call Control: Incoming call information is lost after signing out and signing back in|Call Control: Incoming call information is lost after signing out and signing back in]] 
*[[Call Control: Reflecting a call made to an unmonitored line prior to login|Call Control: Reflecting a call made to an unmonitored line prior to login]] 
*[[Call_Control:_Reflecting_"Offhook"_state_of_the_agent_device_prior_to_login|Call Control: Reflecting "Offhook" state of the agent device prior to login]] 
*[[Call Control: Reflecting state of a call that is ringing at the far end after CCE Failover|Call Control: Reflecting state of a call that is ringing at the far end after Unified CCE failover]] 
*[[Call Control: Re-route On No Answer (RONA) does not work with PG failover|Call Control: Re-route On No Answer (RONA) does not work with PG failover]] 

= Cisco Finesse Client Errors =

*[[Client_Error:_Client_requests_constantly_result_in_"503_Service_Unavailable"_Error|Client Error: Client requests constantly result in "503 Service Unavailable" Error]] 
*[[Error dialog: Unable to retrieve list of wrap-up reasons|Error dialog: Unable to retrieve list of wrap-up reasons]]
*[[Error dialog: Unable to retrieve not ready reason codes|Error dialog: Unable to retrieve not ready reason codes]] 

= Cisco Finesse Desktop =

*[[Desktop: Adding another party to a conference results in an error|Desktop: Adding another party to a conference results in an error]] 
*[[Desktop: Agent cannot sign in|Desktop: Agent cannot sign in]]
*[[Desktop: Agent receives an error while trying to make a consult call|Desktop: Agent receives an error while trying to make a consult call]] 
*[[Desktop: Agent remains signed in to CTI after the Finesse Desktop closes|Desktop: Agent remains signed in to CTI after the Finesse Desktop closes]] 
*[[Desktop: Agent sign in fails after installation|Desktop: Agent sign in fails after installation]] 
*[[Desktop: Agent Signs In with Multiple Browser Sessions|Desktop: Agent Signs In with Multiple Browser Sessions]] 
*[[Desktop: Agent state change from NotReady to NotReady with Reasoncode resets time in state field in Team Performance gadget|Desktop: Agent state change from NotReady to NotReady with Reasoncode resets time in state field in Team Performance gadget]] 
*[[Desktop: Agents with blank passwords cannot sign in to Finesse|Desktop: Agents with blank passwords cannot sign in to Finesse]] 
*[[Desktop: Cannot determine if DTMF is sent successfully|Desktop: Cannot determine if DTMF is sent successfully]] 
*[[Desktop: Cannot see skill group statistics for agents in various states|Desktop: Cannot see skill group statistics for agents in various states]] 
*[[Desktop: Cannot use third-party recorders with Silent Monitoring|Desktop: Cannot use third-party recorders with Silent Monitoring]] 
*[[Desktop: Certificate error when signing in to Finesse Desktop or Administration|Desktop: Certificate error when signing in to Finesse Desktop or Administration]] 
*[[Desktop: Client cannot resolve FQDN of Finesse server|Desktop: Client cannot resolve FQDN of Finesse server]] 
*[[Desktop: Client's system clock should be synchronized to the Finesse server system clock.|Desktop: Client's system clock should be synchronized to the Finesse server system clock]]
*[[Desktop: Desktop shows two-party call when agent signs in while on a conference|Desktop: Desktop shows two-party call when agent signs in while on a conference]] 
*[[Desktop: Finesse clients cannot connect to the Finesse server|Desktop: Finesse clients cannot connect to the Finesse server]] 
*[[Desktop: Firefox browser window is not brought forward when a new call arrives|Desktop: Firefox browser window is not brought forward when a new call arrives]] 
*[[Desktop: Gadget preferences do not persist after browser restart|Desktop: Gadget preferences do not persist after browser restart]] 
*[[Desktop: Incomplete participant list after conference or transfer via route point when CVP is used for queuing|Desktop: Incomplete participant list after conference or transfer via route point when CVP is used for queuing]] 
*[[Desktop: Issues with barge and drop participant when CVP is used for queuing|Desktop: Issues with barge and drop participant when CVP is used for queuing]] 
*[[Desktop: Issues with transfer and conference via route point when CVP is used for queuing|Desktop: Issues with transfer and conference via route point when CVP is used for queuing]] 
*[[Desktop: Participant list shows Unknown on single-step transfer to CVP route point|Desktop: Participant list shows Unknown on single-step transfer to CVP route point]] 
*[[Desktop: Queue statistics were not updated|Desktop: Queue statistics were not updated]] 
*[[Desktop: Refresh is Not Supported on Agent Desktop|Desktop: Refresh is Not Supported on Agent Desktop]] 
*[[Desktop: Reporting errors on the Finesse desktop|Desktop: Reporting errors on the Finesse desktop]]
*[[Desktop: Second call causes extra call control buttons to appear|Desktop: Second call causes extra call control buttons to appear]] 
*[[Desktop: Security exception displayed twice when signing in to Finesse Desktop for first time using Firefox|Desktop: Security exception displayed twice when signing in to Finesse Desktop for first time using Firefox]] 
*[[Silent monitoring fails|Desktop: Silent Monitoring fails]]
*[[Desktop: Supervisor barge in to conference call fails|Desktop: Supervisor barge in to conference call fails]] 
*[[Desktop: Supervisor's list of queues did not get updated|Desktop: Supervisor's list of queues did not get updated]] 
*[[Desktop: Unexpected failovers occur|Desktop: Unexpected failovers occur]] 
*[[Desktop: User interface does not appear correctly|Desktop: User interface does not appear correctly]] 
*[[Desktop Error: Finesse is out of service. Please try again or contact the administrator.|Desktop Error: Finesse is out of service. Please try again or contact the administrator.]] 

= Cisco Finesse Layout Presentation =

*[[Layout Presentation: Agent does not see the expected layout|Layout Presentation: Agent does not see the expected layout]] 
*[[Layout Presentation: Desktop layout does not reflect User's new role|Layout Presentation: Desktop layout does not reflect User's new role]] 

= Cisco Finesse Notifications =

*[[Notifications: No presence notifications being received by the desktop|Notifications: No presence notifications being received by the desktop]] 
*[[User Notifications: A user does not receive User Notifications when there is a change to the user object.|User Notifications: A user does not receive User Notifications when there is a change to the user object]] 

= Cisco Finesse Replication =

*[[Replication: Check status and fix replication errors|Replication: Check status and fix replication errors]] 

= Mobile Agent =

*[[Mobile Agent: After failover, sign-in using Nailed Connection mode results in error|Mobile Agent: After failover, sign-in using Nailed Connection mode results in error]] 
*[[Mobile Agent: Agent not shown as a mobile agent|Mobile Agent: Agent not shown as a mobile agent]] 
*[[Mobile Agent: Error when attempting to make a call while signed in to Call by Call mode|Mobile Agent: Error when attempting to make a call while signed in to Call by Call mode]] 

= Network =

*[[Network: Finesse system experiences intermittent network issues|Network: Finesse system experiences intermittent network issues]]

Troubleshooting Tips for Cisco Finesse 9.1 - Revision history

Dosproul: 1 revision

Lobruce: /* Cisco Finesse Desktop */