Troubleshooting Tips for Cisco Finesse 9.1
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The following tips were added by Cisco Documentation:
Contents |
Cisco Finesse Administration
- Administration: Administration sign-in page does not load after fresh installation
- Administration: Finesse Administration fails to save secondary Finesse server
- Administration: Log collection fails
Cisco Finesse Call Control
- Call Control: Call is dropped during CG failover
- Call Control: Extra participant on Agent Desktop in conference call
- Call Control: Incoming call information is lost after signing out and signing back in
- Call Control: Reflecting a call made to an unmonitored line prior to login
- Call Control: Reflecting "Offhook" state of the agent device prior to login
- Call Control: Reflecting state of a call that is ringing at the far end after Unified CCE failover
- Call Control: Re-route On No Answer (RONA) does not work with PG failover
Cisco Finesse Client Errors
- Client Error: Client requests constantly result in "503 Service Unavailable" Error
- Error dialog: Unable to retrieve list of wrap-up reasons
- Error dialog: Unable to retrieve not ready reason codes
Cisco Finesse Desktop
- Desktop: Adding another party to a conference results in an error
- Desktop: Agent cannot sign in
- Desktop: Agent receives an error while trying to make a consult call
- Desktop: Agent remains signed in to CTI after the Finesse Desktop closes
- Desktop: Agent sign in fails after installation
- Desktop: Agent Signs In with Multiple Browser Sessions
- Desktop: Agent state change from NotReady to NotReady with Reasoncode resets time in state field in Team Performance gadget
- Desktop: Agents with blank passwords cannot sign in to Finesse
- Desktop: Cannot determine if DTMF is sent successfully
- Desktop: Cannot see skill group statistics for agents in various states
- Desktop: Cannot use third-party recorders with Silent Monitoring
- Desktop: Certificate error when signing in to Finesse Desktop or Administration
- Desktop: Client cannot resolve FQDN of Finesse server
- Desktop: Client's system clock should be synchronized to the Finesse server system clock
- Desktop: Desktop shows two-party call when agent signs in while on a conference
- Desktop: Finesse clients cannot connect to the Finesse server
- Desktop: Firefox browser window is not brought forward when a new call arrives
- Desktop: Gadget preferences do not persist after browser restart
- Desktop: Incomplete participant list after conference or transfer via route point when CVP is used for queuing
- Desktop: Issues with barge and drop participant when CVP is used for queuing
- Desktop: Issues with transfer and conference via route point when CVP is used for queuing
- Desktop: Participant list shows Unknown on single-step transfer to CVP route point
- Desktop: Queue statistics were not updated
- Desktop: Refresh is Not Supported on Agent Desktop
- Desktop: Reporting errors on the Finesse desktop
- Desktop: Second call causes extra call control buttons to appear
- Desktop: Security exception displayed twice when signing in to Finesse Desktop for first time using Firefox
- Desktop: Silent Monitoring fails
- Desktop: Supervisor barge in to conference call fails
- Desktop: Supervisor's list of queues did not get updated
- Desktop: Unexpected failovers occur
- Desktop: User interface does not appear correctly
- Desktop Error: Finesse is out of service. Please try again or contact the administrator.
Cisco Finesse Layout Presentation
- Layout Presentation: Agent does not see the expected layout
- Layout Presentation: Desktop layout does not reflect User's new role
Cisco Finesse Notifications
- Notifications: No presence notifications being received by the desktop
- User Notifications: A user does not receive User Notifications when there is a change to the user object
Cisco Finesse Replication
Mobile Agent
- Mobile Agent: After failover, sign-in using Nailed Connection mode results in error
- Mobile Agent: Agent not shown as a mobile agent
- Mobile Agent: Error when attempting to make a call while signed in to Call by Call mode
