Troubleshooting Tips for Cisco Finesse 8.5 - Revision history

Dosproul: 1 revision

2012-09-25T17:47:50Z

1 revision

← Older revision

Revision as of 17:47, 25 September 2012

Lobruce at 17:26, 25 September 2012

2012-09-25T17:26:35Z

Dosproul: 1 revision

2012-04-23T20:06:33Z

1 revision

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Revision as of 20:06, 23 April 2012

Lobruce at 18:15, 20 April 2012

2012-04-20T18:15:08Z

Malhaque: /* Cisco Finesse Desktop */

2012-04-19T17:39:23Z

Cisco Finesse Desktop

← Older revision		Revision as of 17:39, 19 April 2012
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	== Cisco Finesse Desktop ==		== Cisco Finesse Desktop ==

-	*[[Desktop: Agent cannot sign in\|A generic sign-in error has occured CSCtz41562]]	+	*[[Desktop: Agent cannot sign in\|Desktop: Agent cannot sign in "A generic sign-in error has occured" CSCtz41562]]
	*[[Desktop: Agent cannot sign in\|Desktop: Agent cannot sign in]]		*[[Desktop: Agent cannot sign in\|Desktop: Agent cannot sign in]]
	*[[Desktop: Agent Password Required for Sign In]]		*[[Desktop: Agent Password Required for Sign In]]

Malhaque: /* Cisco Finesse Desktop */

2012-04-19T17:37:47Z

Cisco Finesse Desktop

← Older revision		Revision as of 17:37, 19 April 2012
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	== Cisco Finesse Desktop ==		== Cisco Finesse Desktop ==

		+	*[[Desktop: Agent cannot sign in\|A generic sign-in error has occured CSCtz41562]]
	*[[Desktop: Agent cannot sign in\|Desktop: Agent cannot sign in]]		*[[Desktop: Agent cannot sign in\|Desktop: Agent cannot sign in]]
	*[[Desktop: Agent Password Required for Sign In]]		*[[Desktop: Agent Password Required for Sign In]]

Dosproul: 1 revision

2012-03-12T19:42:10Z

1 revision

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Revision as of 19:42, 12 March 2012

Lobruce at 16:57, 12 March 2012

2012-03-12T16:57:13Z

Dosproul: 1 revision

2012-01-04T20:56:56Z

1 revision

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Revision as of 20:56, 4 January 2012

Lobruce at 21:06, 20 December 2011

2011-12-20T21:06:04Z

← Older revision		Revision as of 21:06, 20 December 2011
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-	'''Custom Search:'''	+	'''Custom Search:''' <html>
-	<html>	+
	<div id="cse" style="width: 50%;">Loading</div>		<div id="cse" style="width: 50%;">Loading</div>
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	<script type="text/javascript">		<script type="text/javascript">
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-	google.setOnLoadCallback(function(){	+	google.setOnLoadCallback(function(){
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-	}, true);	+	}, true);
	</script>		</script>
-	</html>	+	</html>

		+	<br>

		+	'''Back:''' [[Troubleshooting Cisco Finesse]]

-	'''~~Back:~~''' [[~~Troubleshooting~~ Cisco Finesse]]	+	'''Additional Troubleshooting Information''': [[Additional troubleshooting information for Cisco Finesse 8.5]]

-	'''~~Additional Troubleshooting Information~~''': [[~~Additional troubleshooting information for Cisco Finesse 8.5~~]]	+	'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]

-	~~'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]~~	+	'''Print PDF:''' [[Print Cisco Finesse 8.5 Troubleshooting Tips]]
-		+
-	'''Print PDF:''' [[Print Cisco Finesse 8.5 Troubleshooting Tips]]	+

	----		----

		+	<br>The following tips were added by Cisco Documentation:<br>
		+
		+	== Cisco Finesse APIs ==
		+
		+	*[[Error Returned for Request to Clear Connection]]
		+	*[[Set Call Data API Request does not invoke CALL DATA UDPATE]]
		+
		+	== Cisco Finesse Authentication<br> ==
		+
		+	*[[Authentication:_Cannot_clear_user_credentials_from_the_Tomcat_realm\|Authentication: Cannot clear user credentials from the Tomcat realm]]
		+	*[[Authentication: User attempts an HTTP request and receives an HTTP response with status code 401 (Unauthorized)]]
		+	*[[Authentication: XMPP Connection (Eventing): The XMPP/BOSH connection cannot be authenticated\|Authentication: XMPP Connection (Eventing): The XMPP/BOSH connection cannot be authenticated]]
		+
		+	== Cisco Finesse Administration ==
		+
		+	*[[Administration: Administration page does not load after fresh install\|Administration: Administration page does not load after fresh install]]
		+	*[[Administration: Finesse Administration fails to save secondary Finesse server\|Administration: Finesse Administration fails to save secondary Finesse server]]
		+	*<font color="#000000">[[Administration: Finesse Admin fails to save or reset system settings configuration\|Administration: Finesse Admin fails to save or reset system settings configuration]]</font>
		+	*[[Administration: Log collection fails\|Administration: Log collection fails]]
		+
		+	== Cisco Finesse Call Control ==
		+
		+	*[[Call Control: Extra participant on Agent Desktop in conference call\|Call Control: Extra participant on Agent Desktop in conference call]]
		+	*[[Call Control: Incoming call information is lost after signing out and signing back in]]
		+	*[[Call Control: Reflecting a call made to an unmonitored line prior to login\|Call Control: Reflecting a call made to an unmonitored line prior to login]]
		+	*[[Call_Control:_Reflecting_"Offhook"_state_of_the_agent_device_prior_to_login\|Call Control: Reflecting "Offhook" state of the agent device prior to login]]
		+	*[[Call Control: Reflecting state of a call that is ringing at the far end after Unified CCE failover\|Call Control: Reflecting state of a call that is ringing at the far end after Unified CCE failover]]
		+	*[[Call Control: Reflecting unmonitored calls before login]]
		+	*[[Call Control: Re-route On No Answer (RONA) does not work with PG failover]]
		+	*[[Error dialog: Unable to retrieve not ready reason codes\|Error dialog: Unable to retrieve not ready reason codes]]
		+	*[[Error dialog: Unable to retrieve list of wrap-up reasons\|Error dialog: Unable to retrieve list of wrap-up reasons]]
		+
		+	== Cisco Finesse Client Errors ==
		+
		+	*[[Client_Error:_Client_requests_constantly_result_in_"503_Service_Unavailable"_Error\|Client Error: Client requests constantly result in "503 Service Unavailable" Error]]
		+
		+	== Cisco Finesse Desktop ==
		+
		+	*[[Desktop: Agent cannot sign in\|Desktop: Agent cannot sign in]]
		+	*[[Desktop: Agent Password Required for Sign In]]
		+	*[[Desktop: Agent sign in fails after installation\|Desktop: Agent sign in fails after installation]]
		+	*[[Desktop: Agent Signs In with Multiple Browser Sessions]]
		+	*[[Desktop: Agent State Changes]]
		+	*[[Desktop: Agent State Spontaneous Change to Not Ready]]
		+	*[[Desktop: Button Behavior is Incorrect or Generates Errors]]
		+	*[[Desktop: Cannot use third-party recorders with Silent Monitoring\|Desktop: Cannot use third-party recorders with Silent Monitoring]]
		+	*[[Desktop: Conferencing another party on the desktop shows CTI error\|Desktop: Conferencing another party on the desktop shows CTI error]]
		+	*[[Desktop: Conference Participants List Does Not Show All Parties]]
		+	*[[Desktop: Default Timeout]]
		+	*[[Desktop: Desktop Does Not Recognize Calls Active during Sign In or Browser Refresh]]
		+	*[[Desktop: Desktop does not show all parties in a conference call\|Desktop: Desktop does not show all parties in a conference call]]
		+	*[[Desktop: Desktop Tools are Unresponsive or Disabled]]
		+	*[[Desktop: Offhook Behavior in Agent Desktop]]
		+	*[[Desktop: Refresh is Not Supported on Agent Desktop]]
		+	*[[Desktop Error: Finesse is out of service. Please try again or contact the administrator.\|Desktop Error: Finesse is out of service. Please try again or contact the administrator.]]
		+	*[[Desktop Errors: Call Control]]
		+	*[[Desktop Error: Invalid Session. Your session has expired.]]
		+	*[[Desktop Errors: Network Connections]]
		+	*[[Desktop Errors: Server Authentication Failure]]
		+	*[[Desktop:_Sign-in_with_offline_device_causes_error\|Desktop: Sign-in with offline device causes error]]
		+	*[[Desktop: SystemInfo GET API returns an empty value for the secondary Finesse host]]
		+	*[[Desktop: SystemInfo GET API returns an empty value for the primary and secondary Finesse hosts]]
		+	*[[Desktop: User desktop does not appear to be receiving updates or notifications\|Desktop: User desktop does not appear to be receiving updates or notifications]]
		+	*[[Desktop: User interface does not appear correctly\|Desktop: User interface does not appear correctly]]
		+	*[[Silent monitoring fails\|Silent monitoring fails]]
		+
		+	== Cisco Finesse Layout Presentation ==
		+
		+	*[[Layout Presentation: Agent does not see the expected layout\|Layout Presentation: Agent does not see the expected layout]]
		+	*[[Layout Presentation: Desktop layout does not reflect User's new role]]
		+	*[[Layout Presentation: The administrator does not see admin tabs after signing in to the Administration Console\|Layout Presentation: The administrator does not see admin tabs after signing in to the Administration Console]]
		+	*[[Layout Presentation: The agent does not see the Home and ManageCall tabs after signing in to the desktop]]

-	~~The following tips were added by~~ Cisco ~~Documentation:~~	+	== Cisco Finesse Notifications ==

		+	*[[Notifications: No presence notifications being received by the desktop]]
		+	*[[User Notifications: A user does not receive User Notifications when there is a change to the user object.\|User Notifications: A user does not receive User Notifications when there is a change to the user object]]

-	== Cisco Finesse ~~APIs~~ ==	+	== Cisco Finesse Replication ==
-	* [[Error Returned for Request to Clear Connection]]	+
-	* [[Set Call Data API Request does not invoke CALL_DATA_UDPATE]]	+

-	~~== Cisco Finesse Desktop ==~~	+	*[[Replication:_Check_status_and_fix_replication_errors\|Replication: Check status and fix replication errors]]
-	* [[~~Desktop~~: ~~Agent Password Required for Sign In ]]~~	+
-	* [[Desktop: Agent Signs In with Multiple Browser Sessions]]	+
-	* [[Desktop: Agent State Changes]]	+
-	* [[Desktop: Agent State Spontaneous Change to Not Ready]]	+
-	* [[Desktop: Button Behavior is Incorrect or Generates Errors]]	+
-	* [[Desktop: Conference Participants List Does Not Show All Parties]]	+
-	* [[Desktop: Default Timeout]]	+
-	* [[Desktop: Desktop Does Not Recognize Calls Active during Sign In or Browser Refresh]]	+
-	* [[Desktop: Desktop Tools are Unresponsive or Disabled ]]	+
-	* [[Desktop: Offhook Behavior in Agent Desktop]]	+
-	* [[Desktop: Refresh is Not Supported on Agent Desktop]]	+
-	* [[Desktop Errors: Call Control]]	+
-	* [[Desktop Error: Invalid Session. Your session has expired.]]	+
-	* [[Desktop Errors: Network Connections]]	+
-	* [[Desktop Errors: ~~Server Authentication Failure~~]]	+

← Older revision		Revision as of 17:26, 25 September 2012
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	*[[Call Control: Incoming call information is lost after signing out and signing back in]]		*[[Call Control: Incoming call information is lost after signing out and signing back in]]
	*[[Call Control: Reflecting a call made to an unmonitored line prior to login\|Call Control: Reflecting a call made to an unmonitored line prior to login]]		*[[Call Control: Reflecting a call made to an unmonitored line prior to login\|Call Control: Reflecting a call made to an unmonitored line prior to login]]
-	*[[Call_Control:_Reflecting_"Offhook"_state_of_the_agent_device_prior_to_login\|Call Control: Reflecting "Offhook" state of the agent device prior to login]]	+	*[[Call_Control:_Reflecting_"Offhook"_state_of_the_agent_device_prior_to_login\|Call Control: Reflecting "Offhook" state of the agent device prior to login]]
	*[[Call Control: Reflecting state of a call that is ringing at the far end after Unified CCE failover\|Call Control: Reflecting state of a call that is ringing at the far end after Unified CCE failover]]		*[[Call Control: Reflecting state of a call that is ringing at the far end after Unified CCE failover\|Call Control: Reflecting state of a call that is ringing at the far end after Unified CCE failover]]
	*[[Call Control: Reflecting unmonitored calls before login]]		*[[Call Control: Reflecting unmonitored calls before login]]
Line 61:		Line 61:

	*[[Desktop: Agent cannot sign in\|Desktop: Agent cannot sign in]]		*[[Desktop: Agent cannot sign in\|Desktop: Agent cannot sign in]]
-	*[[Desktop:~~_Agent_is_automatically_signed_out_after_30_minutes_of_inactivity~~\|Desktop: Agent is automatically signed out after 30 minutes of inactivity]]	+	*[[Desktop: Agent is automatically signed out after 30 minutes of inactivity\|Desktop: Agent is automatically signed out after 30 minutes of inactivity]]
	*[[Desktop: Agent Password Required for Sign In]]		*[[Desktop: Agent Password Required for Sign In]]
	*[[Desktop: Agent sign in fails after installation\|Desktop: Agent sign in fails after installation]]		*[[Desktop: Agent sign in fails after installation\|Desktop: Agent sign in fails after installation]]
Line 105:		Line 105:

	*[[Replication: Check status and fix replication errors\|Replication: Check status and fix replication errors]]		*[[Replication: Check status and fix replication errors\|Replication: Check status and fix replication errors]]
		+
		+	== Network ==
		+
		+	*[[Network: Finesse system experiences intermittent network issues\|Network: Finesse system experiences intermittent network issues]]

← Older revision		Revision as of 18:15, 20 April 2012
Line 60:		Line 60:
	== Cisco Finesse Desktop ==		== Cisco Finesse Desktop ==

-	*[[Desktop: Agent cannot sign in\|Desktop: Agent cannot sign in "A generic sign-in error has occured" CSCtz41562]]
	*[[Desktop: Agent cannot sign in\|Desktop: Agent cannot sign in]]		*[[Desktop: Agent cannot sign in\|Desktop: Agent cannot sign in]]
		+	*[[Desktop:_Agent_is_automatically_signed_out_after_30_minutes_of_inactivity\|Desktop: Agent is automatically signed out after 30 minutes of inactivity]]
	*[[Desktop: Agent Password Required for Sign In]]		*[[Desktop: Agent Password Required for Sign In]]
	*[[Desktop: Agent sign in fails after installation\|Desktop: Agent sign in fails after installation]]		*[[Desktop: Agent sign in fails after installation\|Desktop: Agent sign in fails after installation]]
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	*[[Desktop: Desktop Does Not Recognize Calls Active during Sign In or Browser Refresh]]		*[[Desktop: Desktop Does Not Recognize Calls Active during Sign In or Browser Refresh]]
	*[[Desktop: Desktop does not show all parties in a conference call\|Desktop: Desktop does not show all parties in a conference call]]		*[[Desktop: Desktop does not show all parties in a conference call\|Desktop: Desktop does not show all parties in a conference call]]
-	*[[Desktop: Desktop Tools are Unresponsive or Disabled]]	+	*[[Desktop: Desktop Tools are Unresponsive or Disabled]]
	*[[Desktop: Offhook Behavior in Agent Desktop]]		*[[Desktop: Offhook Behavior in Agent Desktop]]
	*[[Desktop: Refresh is Not Supported on Agent Desktop]]		*[[Desktop: Refresh is Not Supported on Agent Desktop]]
Line 86:		Line 86:
	*[[Desktop: SystemInfo GET API returns an empty value for the primary and secondary Finesse hosts]]		*[[Desktop: SystemInfo GET API returns an empty value for the primary and secondary Finesse hosts]]
	*[[Desktop: User desktop does not appear to be receiving updates or notifications\|Desktop: User desktop does not appear to be receiving updates or notifications]]		*[[Desktop: User desktop does not appear to be receiving updates or notifications\|Desktop: User desktop does not appear to be receiving updates or notifications]]
-	*[[Desktop:~~_Unexpected_failovers_occur~~\|Desktop: Unexpected failovers occur]]	+	*[[Desktop: Unexpected failovers occur\|Desktop: Unexpected failovers occur]]
	*[[Desktop: User interface does not appear correctly\|Desktop: User interface does not appear correctly]]		*[[Desktop: User interface does not appear correctly\|Desktop: User interface does not appear correctly]]
	*[[Silent monitoring fails\|Silent monitoring fails]]		*[[Silent monitoring fails\|Silent monitoring fails]]

← Older revision		Revision as of 16:57, 12 March 2012
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	== Cisco Finesse Authentication<br> ==		== Cisco Finesse Authentication<br> ==

-	*[[Authentication:~~_Cannot_clear_user_credentials_from_the_Tomcat_realm~~\|Authentication: Cannot clear user credentials from the Tomcat realm]]	+	*[[Authentication: Cannot clear user credentials from the Tomcat realm\|Authentication: Cannot clear user credentials from the Tomcat realm]]
	*[[Authentication: User attempts an HTTP request and receives an HTTP response with status code 401 (Unauthorized)]]		*[[Authentication: User attempts an HTTP request and receives an HTTP response with status code 401 (Unauthorized)]]
	*[[Authentication: XMPP Connection (Eventing): The XMPP/BOSH connection cannot be authenticated\|Authentication: XMPP Connection (Eventing): The XMPP/BOSH connection cannot be authenticated]]		*[[Authentication: XMPP Connection (Eventing): The XMPP/BOSH connection cannot be authenticated\|Authentication: XMPP Connection (Eventing): The XMPP/BOSH connection cannot be authenticated]]
Line 73:		Line 73:
	*[[Desktop: Desktop Does Not Recognize Calls Active during Sign In or Browser Refresh]]		*[[Desktop: Desktop Does Not Recognize Calls Active during Sign In or Browser Refresh]]
	*[[Desktop: Desktop does not show all parties in a conference call\|Desktop: Desktop does not show all parties in a conference call]]		*[[Desktop: Desktop does not show all parties in a conference call\|Desktop: Desktop does not show all parties in a conference call]]
-	*[[Desktop: Desktop Tools are Unresponsive or Disabled]]	+	*[[Desktop: Desktop Tools are Unresponsive or Disabled]]
	*[[Desktop: Offhook Behavior in Agent Desktop]]		*[[Desktop: Offhook Behavior in Agent Desktop]]
	*[[Desktop: Refresh is Not Supported on Agent Desktop]]		*[[Desktop: Refresh is Not Supported on Agent Desktop]]
Line 81:		Line 81:
	*[[Desktop Errors: Network Connections]]		*[[Desktop Errors: Network Connections]]
	*[[Desktop Errors: Server Authentication Failure]]		*[[Desktop Errors: Server Authentication Failure]]
-	*[[Desktop:~~_Sign~~-~~in_with_offline_device_causes_error~~\|Desktop: Sign-in with offline device causes error]]	+	*[[Desktop: Sign-in with offline device causes error\|Desktop: Sign-in with offline device causes error]]
	*[[Desktop: SystemInfo GET API returns an empty value for the secondary Finesse host]]		*[[Desktop: SystemInfo GET API returns an empty value for the secondary Finesse host]]
	*[[Desktop: SystemInfo GET API returns an empty value for the primary and secondary Finesse hosts]]		*[[Desktop: SystemInfo GET API returns an empty value for the primary and secondary Finesse hosts]]
	*[[Desktop: User desktop does not appear to be receiving updates or notifications\|Desktop: User desktop does not appear to be receiving updates or notifications]]		*[[Desktop: User desktop does not appear to be receiving updates or notifications\|Desktop: User desktop does not appear to be receiving updates or notifications]]
		+	*[[Desktop:_Unexpected_failovers_occur\|Desktop: Unexpected failovers occur]]
	*[[Desktop: User interface does not appear correctly\|Desktop: User interface does not appear correctly]]		*[[Desktop: User interface does not appear correctly\|Desktop: User interface does not appear correctly]]
	*[[Silent monitoring fails\|Silent monitoring fails]]		*[[Silent monitoring fails\|Silent monitoring fails]]
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	== Cisco Finesse Replication ==		== Cisco Finesse Replication ==

-	*[[Replication:~~_Check_status_and_fix_replication_errors~~\|Replication: Check status and fix replication errors]]	+	*[[Replication: Check status and fix replication errors\|Replication: Check status and fix replication errors]]