Troubleshooting Tips for Cisco Finesse 8.5
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*[[Call Control: Incoming call information is lost after signing out and signing back in]] | *[[Call Control: Incoming call information is lost after signing out and signing back in]] | ||
*[[Call Control: Reflecting a call made to an unmonitored line prior to login|Call Control: Reflecting a call made to an unmonitored line prior to login]] | *[[Call Control: Reflecting a call made to an unmonitored line prior to login|Call Control: Reflecting a call made to an unmonitored line prior to login]] | ||
| - | *[[Call_Control:_Reflecting_"Offhook"_state_of_the_agent_device_prior_to_login|Call Control: Reflecting "Offhook" state of the agent device prior to login]] | + | *[[Call_Control:_Reflecting_"Offhook"_state_of_the_agent_device_prior_to_login|Call Control: Reflecting "Offhook" state of the agent device prior to login]] |
*[[Call Control: Reflecting state of a call that is ringing at the far end after Unified CCE failover|Call Control: Reflecting state of a call that is ringing at the far end after Unified CCE failover]] | *[[Call Control: Reflecting state of a call that is ringing at the far end after Unified CCE failover|Call Control: Reflecting state of a call that is ringing at the far end after Unified CCE failover]] | ||
*[[Call Control: Reflecting unmonitored calls before login]] | *[[Call Control: Reflecting unmonitored calls before login]] | ||
| Line 61: | Line 61: | ||
*[[Desktop: Agent cannot sign in|Desktop: Agent cannot sign in]] | *[[Desktop: Agent cannot sign in|Desktop: Agent cannot sign in]] | ||
| - | *[[Desktop: | + | *[[Desktop: Agent is automatically signed out after 30 minutes of inactivity|Desktop: Agent is automatically signed out after 30 minutes of inactivity]] |
*[[Desktop: Agent Password Required for Sign In]] | *[[Desktop: Agent Password Required for Sign In]] | ||
*[[Desktop: Agent sign in fails after installation|Desktop: Agent sign in fails after installation]] | *[[Desktop: Agent sign in fails after installation|Desktop: Agent sign in fails after installation]] | ||
| Line 105: | Line 105: | ||
*[[Replication: Check status and fix replication errors|Replication: Check status and fix replication errors]] | *[[Replication: Check status and fix replication errors|Replication: Check status and fix replication errors]] | ||
| + | |||
| + | == Network == | ||
| + | |||
| + | *[[Network: Finesse system experiences intermittent network issues|Network: Finesse system experiences intermittent network issues]] | ||
Latest revision as of 17:47, 25 September 2012
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Back: Troubleshooting Cisco Finesse
Additional Troubleshooting Information: Additional troubleshooting information for Cisco Finesse 8.5
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The following tips were added by Cisco Documentation:
Contents |
Cisco Finesse APIs
- Error Returned for Request to Clear Connection
- Set Call Data API Request does not invoke CALL DATA UDPATE
Cisco Finesse Authentication
- Authentication: Cannot clear user credentials from the Tomcat realm
- Authentication: User attempts an HTTP request and receives an HTTP response with status code 401 (Unauthorized)
- Authentication: XMPP Connection (Eventing): The XMPP/BOSH connection cannot be authenticated
Cisco Finesse Administration
- Administration: Administration page does not load after fresh install
- Administration: Finesse Administration fails to save secondary Finesse server
- Administration: Finesse Admin fails to save or reset system settings configuration
- Administration: Log collection fails
Cisco Finesse Call Control
- Call Control: Extra participant on Agent Desktop in conference call
- Call Control: Incoming call information is lost after signing out and signing back in
- Call Control: Reflecting a call made to an unmonitored line prior to login
- Call Control: Reflecting "Offhook" state of the agent device prior to login
- Call Control: Reflecting state of a call that is ringing at the far end after Unified CCE failover
- Call Control: Reflecting unmonitored calls before login
- Call Control: Re-route On No Answer (RONA) does not work with PG failover
- Error dialog: Unable to retrieve not ready reason codes
- Error dialog: Unable to retrieve list of wrap-up reasons
Cisco Finesse Client Errors
Cisco Finesse Desktop
- Desktop: Agent cannot sign in
- Desktop: Agent is automatically signed out after 30 minutes of inactivity
- Desktop: Agent Password Required for Sign In
- Desktop: Agent sign in fails after installation
- Desktop: Agent Signs In with Multiple Browser Sessions
- Desktop: Agent State Changes
- Desktop: Agent State Spontaneous Change to Not Ready
- Desktop: Button Behavior is Incorrect or Generates Errors
- Desktop: Cannot use third-party recorders with Silent Monitoring
- Desktop: Conferencing another party on the desktop shows CTI error
- Desktop: Conference Participants List Does Not Show All Parties
- Desktop: Default Timeout
- Desktop: Desktop Does Not Recognize Calls Active during Sign In or Browser Refresh
- Desktop: Desktop does not show all parties in a conference call
- Desktop: Desktop Tools are Unresponsive or Disabled
- Desktop: Offhook Behavior in Agent Desktop
- Desktop: Refresh is Not Supported on Agent Desktop
- Desktop Error: Finesse is out of service. Please try again or contact the administrator.
- Desktop Errors: Call Control
- Desktop Error: Invalid Session. Your session has expired.
- Desktop Errors: Network Connections
- Desktop Errors: Server Authentication Failure
- Desktop: Sign-in with offline device causes error
- Desktop: SystemInfo GET API returns an empty value for the secondary Finesse host
- Desktop: SystemInfo GET API returns an empty value for the primary and secondary Finesse hosts
- Desktop: User desktop does not appear to be receiving updates or notifications
- Desktop: Unexpected failovers occur
- Desktop: User interface does not appear correctly
- Silent monitoring fails
Cisco Finesse Layout Presentation
- Layout Presentation: Agent does not see the expected layout
- Layout Presentation: Desktop layout does not reflect User's new role
- Layout Presentation: The administrator does not see admin tabs after signing in to the Administration Console
- Layout Presentation: The agent does not see the Home and ManageCall tabs after signing in to the desktop
Cisco Finesse Notifications
- Notifications: No presence notifications being received by the desktop
- User Notifications: A user does not receive User Notifications when there is a change to the user object
