Troubleshooting Tips for Cisco Finesse 8.5

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'''Back:''' [[Troubleshooting Cisco Finesse]]
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'''Back:''' [[Troubleshooting Cisco Finesse]]
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'''Additional Troubleshooting Information''': [[Additional troubleshooting information for Cisco Finesse 8.5]]  
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'''Additional Troubleshooting Information''': [[Additional troubleshooting information for Cisco Finesse 8.5]]
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'''Add tip:''' [[Create Contact Center Troubleshooting Tips]]  
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'''Print PDF:''' [[Print Cisco Finesse 8.5 Troubleshooting Tips]]  
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'''Print PDF:''' [[Print Cisco Finesse 8.5 Troubleshooting Tips]]
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----
----
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<br>The following tips were added by Cisco Documentation:<br>
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== Cisco Finesse APIs  ==
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*[[Error Returned for Request to Clear Connection]]
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*[[Set Call Data API Request does not invoke CALL DATA UDPATE]]
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== Cisco Finesse Authentication<br> ==
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*[[Authentication: Cannot clear user credentials from the Tomcat realm|Authentication: Cannot clear user credentials from the Tomcat realm]]
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*[[Authentication: User attempts an HTTP request and receives an HTTP response with status code 401 (Unauthorized)]]
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*[[Authentication: XMPP Connection (Eventing): The XMPP/BOSH connection cannot be authenticated|Authentication: XMPP Connection (Eventing): The XMPP/BOSH connection cannot be authenticated]]
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== Cisco Finesse Administration  ==
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*[[Administration: Administration page does not load after fresh install|Administration: Administration page does not load after fresh install]]
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*[[Administration: Finesse Administration fails to save secondary Finesse server|Administration: Finesse Administration fails to save secondary Finesse server]]
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*<font color="#000000">[[Administration: Finesse Admin fails to save or reset system settings configuration|Administration: Finesse Admin fails to save or reset system settings configuration]]</font>
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*[[Administration: Log collection fails|Administration: Log collection fails]]
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== Cisco Finesse Call Control  ==
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*[[Call Control: Extra participant on Agent Desktop in conference call|Call Control: Extra participant on Agent Desktop in conference call]]
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*[[Call Control: Incoming call information is lost after signing out and signing back in]]
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*[[Call Control: Reflecting a call made to an unmonitored line prior to login|Call Control: Reflecting a call made to an unmonitored line prior to login]]
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*[[Call_Control:_Reflecting_"Offhook"_state_of_the_agent_device_prior_to_login|Call Control: Reflecting "Offhook" state of the agent device prior to login]]
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*[[Call Control: Reflecting state of a call that is ringing at the far end after Unified CCE failover|Call Control: Reflecting state of a call that is ringing at the far end after Unified CCE failover]]
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*[[Call Control: Reflecting unmonitored calls before login]]
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*[[Call Control: Re-route On No Answer (RONA) does not work with PG failover]]
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*[[Error dialog: Unable to retrieve not ready reason codes|Error dialog: Unable to retrieve not ready reason codes]]
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*[[Error dialog: Unable to retrieve list of wrap-up reasons|Error dialog: Unable to retrieve list of wrap-up reasons]]
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== Cisco Finesse Client Errors  ==
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*[[Client_Error:_Client_requests_constantly_result_in_"503_Service_Unavailable"_Error|Client Error: Client requests constantly result in "503 Service Unavailable" Error]]
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== Cisco Finesse Desktop  ==
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*[[Desktop: Agent cannot sign in|Desktop: Agent cannot sign in]]
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*[[Desktop: Agent is automatically signed out after 30 minutes of inactivity|Desktop: Agent is automatically signed out after&nbsp;30 minutes of inactivity]]
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*[[Desktop: Agent Password Required for Sign In]]
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*[[Desktop: Agent sign in fails after installation|Desktop: Agent sign in fails after installation]]
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*[[Desktop: Agent Signs In with Multiple Browser Sessions]]
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*[[Desktop: Agent State Changes]]
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*[[Desktop: Agent State Spontaneous Change to Not Ready]]
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*[[Desktop: Button Behavior is Incorrect or Generates Errors]]
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*[[Desktop: Cannot use third-party recorders with Silent Monitoring|Desktop: Cannot use third-party recorders with Silent Monitoring]]
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*[[Desktop: Conferencing another party on the desktop shows CTI error|Desktop: Conferencing another party on the desktop shows CTI error]]
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*[[Desktop: Conference Participants List Does Not Show All Parties]]
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*[[Desktop: Default Timeout]]
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*[[Desktop: Desktop Does Not Recognize Calls Active during Sign In or Browser Refresh]]
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*[[Desktop: Desktop does not show all parties in a conference call|Desktop: Desktop does not show all parties in a conference call]]
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*[[Desktop: Desktop Tools are Unresponsive or Disabled]]
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*[[Desktop: Offhook Behavior in Agent Desktop]]
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*[[Desktop: Refresh is Not Supported on Agent Desktop]]
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*[[Desktop Error: Finesse is out of service. Please try again or contact the administrator.|Desktop Error: Finesse is out of service. Please try again or contact the administrator.]]
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*[[Desktop Errors: Call Control]]
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*[[Desktop Error: Invalid Session. Your session has expired.]]
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*[[Desktop Errors: Network Connections]]
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*[[Desktop Errors: Server Authentication Failure]]
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*[[Desktop: Sign-in with offline device causes error|Desktop: Sign-in with offline device causes error]]
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*[[Desktop: SystemInfo GET API returns an empty value for the secondary Finesse host]]
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*[[Desktop: SystemInfo GET API returns an empty value for the primary and secondary Finesse hosts]]
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*[[Desktop: User desktop does not appear to be receiving updates or notifications|Desktop: User desktop does not appear to be receiving updates or notifications]]
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*[[Desktop: Unexpected failovers occur|Desktop: Unexpected failovers occur]]
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*[[Desktop: User interface does not appear correctly|Desktop: User interface does not appear correctly]]
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*[[Silent monitoring fails|Silent monitoring fails]]&nbsp;
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== Cisco Finesse Layout Presentation  ==
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*[[Layout Presentation: Agent does not see the expected layout|Layout Presentation: Agent does not see the expected layout]]
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*[[Layout Presentation: Desktop layout does not reflect User's new role]]
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*[[Layout Presentation: The administrator does not see admin tabs after signing in to the Administration Console|Layout Presentation: The administrator does not see admin tabs after signing in to the Administration Console]]
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*[[Layout Presentation: The agent does not see the Home and ManageCall tabs after signing in to the desktop]]
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== Cisco Finesse Notifications  ==
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*[[Notifications: No presence notifications being received by the desktop]]
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*[[User Notifications: A user does not receive User Notifications when there is a change to the user object.|User Notifications: A user does not receive User Notifications when there is a change to the user object]]
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The following tips were added by Cisco Documentation:
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== Cisco Finesse Replication  ==
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*[[Replication: Check status and fix replication errors|Replication: Check status and fix replication errors]]
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== Cisco Finesse APIs ==
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== Network  ==
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* [[Error Returned for Request to Clear Connection]]
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* [[Set Call Data API Request does not invoke CALL_DATA_UDPATE]]
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== Cisco Finesse Desktop ==
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*[[Network: Finesse system experiences intermittent network issues|Network: Finesse system experiences intermittent network issues]]
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* [[Desktop: Agent Password Required for Sign In ]]
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* [[Desktop: Agent Signs In with Multiple Browser Sessions]]
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* [[Desktop: Agent State Changes]]
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* [[Desktop: Agent State Spontaneous Change to Not Ready]]
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* [[Desktop: Button Behavior is Incorrect or Generates Errors]]
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* [[Desktop: Conference Participants List Does Not Show All Parties]]
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* [[Desktop: Default Timeout]]
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* [[Desktop: Desktop Does Not Recognize Calls Active during Sign In or Browser Refresh]]
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* [[Desktop: Desktop Tools are Unresponsive or Disabled ]]
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* [[Desktop: Offhook Behavior in Agent Desktop]]
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* [[Desktop: Refresh is Not Supported on Agent Desktop]]
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* [[Desktop Errors: Call Control]]
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* [[Desktop Error: Invalid Session. Your session has expired.]]
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* [[Desktop Errors: Network Connections]]
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* [[Desktop Errors: Server Authentication Failure]]
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Latest revision as of 17:47, 25 September 2012

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Additional Troubleshooting Information: Additional troubleshooting information for Cisco Finesse 8.5

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The following tips were added by Cisco Documentation:

Contents

Cisco Finesse APIs

Cisco Finesse Authentication

Cisco Finesse Administration

Cisco Finesse Call Control

Cisco Finesse Client Errors

Cisco Finesse Desktop

Cisco Finesse Layout Presentation

Cisco Finesse Notifications

Cisco Finesse Replication

Network

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