Troubleshooting Packaged CCE

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Add tip: [[Create Contact Center Troubleshooting Tips ]]
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Add tip: [[Create Contact Center Troubleshooting Tips]]  
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= Packaged CCE Release 10.0 =
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= General Troubleshooting Tips =
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== Deployment Type Validation ==
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* [[Ports]]
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*Use the latest versions of the Packaged CCE utilities, available [http://software.cisco.com/download/release.html?mdfid=284360381&softwareid=284416107&release=10.5%281%29&relind=AVAILABLE&rellifecycle=&reltype=latest here].
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*Apply any necessary Engineering Specials, available [http://software.cisco.com/download/release.html?mdfid=284360381&softwareid=284503841&release=9.0%284%29_ES9&relind=AVAILABLE&rellifecycle=&reltype=latest here].
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*Install VMware Tools on all VMs. Before you upgrade, run the UpgradeVMware Settings Utility to make sure you have the latest VMware Tools update. These procedures are documented in the ''Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide'', available [http://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-installation-guides-list.html here].
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*Refer to the Cisco Packaged Contact Center Enterprise documentation, available [http://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/tsd-products-support-series-home.html here].
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== Golden Templates ==
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= Cisco Unified Intelligence Center Reports  =
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*[[Golden Template: Export Process Fails]]
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*[[Golden Template: Import Process Fails]]
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*[[Golden Template: Out of Memory Error]]
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*[[Golden Template: Using 9.0.x Golden Templates in Release 10.0]]
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*[[Golden Template: Windows Product Key]]
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== LiveData ==
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*[[Packaged CCE information not appearing in Cisco Unified Intelligence Center reports]]
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*[[Gadgets: Live Data updates suddenly stops displaying in the client (Gadget or Live Data report viewer)]]
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*[[Gadgets: XMPP Messaging infrastructure error while running a Gadget or Live Data reports]]
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= Packaged CCE Release 9.0 =
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= Context Service =
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*[[Unified CCE Admin does not Display Properly in IE9]]  
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*[[Context Service: Registration Fails|Registration Fails]]<br>
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*[[Service Temporary Unavailable message displayed instead of the Login page]]  
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*[[Context Service: Deregistration Fails|Deregistration Fails]]<br>
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*[[Packaged CCE information not appearing in Cisco Unified Intelligence Center reports]]
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*[[Context Service: Recover from Bad Context Service SDK Download|Recover from Bad Context Service SDK Download<br>]]
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*[[Golden Templates: Recover from Pressing Ctrl-Alt-Delete]]
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*[[Context Service: SocialMiner Cannot Be Reached|SocialMiner Cannot Be Reached]]<br>
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= Deployment Type Validation  =
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*[[Ports]]
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*[[Deployment Type Validation Fails on UCS C240 M3S]]
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*[[Deployment Type Validation Fails when Data Center Name Contains Spaces]]
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= Golden Templates  =
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*[[Golden Template: Export Process Fails on UCS B-Series Server]]
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*[[Golden Template: Error When Running Golden Template Tool on 32-bit Windows OS]]
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*[[Golden Template: Error when Data Center Name Contains Spaces]]
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*[[Golden Template: Export Aborts]]
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*[[Golden Template: Export Process Fails]]
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*[[Golden Template: Import Process Fails]]
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*[[Golden Template: Out of Memory Error]]  
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*[[Golden Template: Using 9.0.x Golden Templates in Release 10.0]]
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*[[Golden Template: Windows Product Key]]  
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*[[Golden Templates: Recover from Pressing Ctrl-Alt-Delete]]  
*[[Golden Templates: Using 9.x GTs on ESXi 5.1]]
*[[Golden Templates: Using 9.x GTs on ESXi 5.1]]
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*[[WebConfig Login Error Re Domain List]]
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= Initialization  =
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*[[Initialization Process Log Files|Initialization Process Log Files]]
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*[[Initialization: Database Creation Fails – Already Exists|Database Creation Fails - Already Exists]]<br>
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*[[Initialization: Database Creation Fails – Timeout|Database Creation Fails - Timeout]]<br>
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*[[Initialization: Unified CVP Prerequisites Fail|Unified CVP&nbsp;Prerequisites Fail]]<br>
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*[[Initialization: SQL User Creation Fails|SQL&nbsp;User Creation Fails]]<br>
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*[[Initialization: Logger Creation Fails|Logger Creation Fails]]<br>
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*[[Initialization: Initialization Process Does Not Complete|Initialization Process Does Not Complete]]<br>
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*[[Initialization: Validation of Private Addresses on Call Servers and Data Servers Fails|Validation of Private Addresses on Call Servers and Data Servers Fails]]<br>
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*[[Initialization: Validation that Web Setup Was Not Run on Call Servers and Data Servers Fails|Validation that Web Setup Was Not Run on Call Servers and Data Servers Fails]]<br>
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*[[Initialization: Creation of pguser on Unified Communications Manager Fails|Creation of pguser on Unified Communications Manager Fails]]<br>
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*[[Initialization: JTAPI Client Installation Fails|JTAPI Client Installation Fails]]<br>
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*[[Initialization: Initialization Process Fails to Complete|Initialization Process Fails to Complete]]<br>
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*[[Initialization: Validation of Private Addresses on Roggers and PGs Fails|Validation of Private Addresses on Roggers and PGs Fails]]<br>
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*[[Initialization: Validation that Web Setup Was Not Run on AW-HDS-DDS, Rogger, and PG Fails|Validation that Web Setup Was Not Run on AW-HDS-DDS, Rogger, and PG Fails]]<br>
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*[[Initialization: JTAPI Client Installation on the PG Fails|JTAPI Client Installation on the PG Fails]]<br>
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= Internet Explorer  =
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*[[Unified CCE Admin does not Display Properly in IE9]]
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= Live Data  =
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*[[Gadgets: Live Data updates suddenly stops displaying in the client (Gadget or Live Data report viewer)]]
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*[[Gadgets: XMPP Messaging infrastructure error while running a Gadget or Live Data reports]]
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*[[Gadgets: Live Data Not Working and Streaming Data Source Uses Hostname]]
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*[[Router Live Data Connection Status Rule Error]]
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*[[Live Data: Live Data Does Not Work and Streaming Data Source Uses Hostname|Live Data Does Not Work and Streaming Data Source Uses Hostname]]<br>
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= Migration to Rogger Deployment<br>  =
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*[[Migration to Rogger Deployment: Diagnostic Framework Error|Diagnostic Framework Error]]<br>
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*[[Migration_to_Rogger_Deployment:_Cannot_Change_Hard_Disk_Size_of_Virtual_Machine|Cannot Change Hard Disk Size of Virtual Machine]]<br>
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= Outbound API  =
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*[[Outbound API: Troubleshooting Import API Validation Errors|Troubleshooting Import API Validation Errors]]
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*[[Outbound API: Campaign Does Not Appear in List|Campaign Does Not Appear in List]]<br>
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*[[Outbound API: Import Rule Exists With Specified Value|Import Rule Exists With Specified Value]]<br>
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*[[Outbound API: Skill Group Can Only Be Assigned to One Campaign|Skill Group Can Only Be Assigned to One Campaign]]<br>
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*[[Outbound API: Cannot Update Campaign|Cannot Update Campaign]]<br>
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*[[Outbound API: A Call Is Made to a Number on the DNC List|A Call Is Made to a Number on the DNC List]]<br>
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*[[Outbound API: Do Not Call API Does Not Validate Filepath|Do Not Call API Does Not Validate Filepath]]<br>
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*[[Outbound API: Number Removed From DNC List Does Not Get Called|Number Removed From DNC List Does Not Get Called]]<br>
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*[[Outbound API: DNC File Not Renamed or Deleted After API Is Called|DNC File Not Renamed or Deleted After API Is Called]]<br>
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= Single Sign-On  =
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*[[Single Sign-On: Each Agent Peripheral Gateway Must Have Associated Application Path|Each Agent Peripheral Gateway Must Have Associated Application Path]]<br>
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*[[Single Sign-On: Global SSO Status Must Be the Same as Component SSO Status|Global SSO Status Must Be the Same as Component SSO Status]]<br>
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*[[Single Sign-On: Machine Must be Associated with a Valid Cisco Identity Service|Machine Must Be Associated with a Valid Cisco Identity Service]]
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*[[Single Sign-On: Management Task Errors|Management Task Errors]]<br>
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*[[Single Sign-On: Test SSO Fails|Test SSO Fails<br>]]
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= System Inventory Status Rule Errors and Warnings  =
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*[[Virtual Machine Datastore Status Rule Error]]
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*[[Data Server Operational Status Rule Error for Logger Replication Process]]
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*[[Router Live Data Connection Status Rule Error]]
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*[[Machine Address Must Be Resolvable to an FQDN|Machine Address Must Be Resolvable to an FQDN]]<br>
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= Task Routing  =
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*[[Task Routing: SocialMiner Status Rule Errors|SocialMiner Status Rule Errors]]<br>
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*[[Task Routing: Invalid Script Selector - MRD -1 and Call Disposition Code 49|Invalid Script Selector - MRD -1 and Call Disposition Code 49]]<br>
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= Unified CCE Administration Sign In  =
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*[[Domain Drop-Down List Does Not Populate on Sign In Screen]]
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*[[Administrator Sign In Authentication Error]]
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*[[Service Temporary Unavailable message displayed instead of the Login page]]
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= Upgrade VMWare Settings Utility  =
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*[[Upgrade VMWare Settings Utility Fails]]&nbsp;
[[Category:Voice_and_Unified_Communications]] [[Category:Unified_Contact_Center_Enterprise]] [[Category:Packaged_CCE]] [[Category:Troubleshooting]]
[[Category:Voice_and_Unified_Communications]] [[Category:Unified_Contact_Center_Enterprise]] [[Category:Packaged_CCE]] [[Category:Troubleshooting]]
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[[Category:Packaged_CCE,_Release_9.0]]
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[[Category:Packaged_CCE,_Release_10.0]]
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<br>

Latest revision as of 19:46, 13 September 2016

Add tip: Create Contact Center Troubleshooting Tips

Contents

General Troubleshooting Tips

  • Use the latest versions of the Packaged CCE utilities, available here.
  • Apply any necessary Engineering Specials, available here.
  • Install VMware Tools on all VMs. Before you upgrade, run the UpgradeVMware Settings Utility to make sure you have the latest VMware Tools update. These procedures are documented in the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, available here.
  • Refer to the Cisco Packaged Contact Center Enterprise documentation, available here.

Cisco Unified Intelligence Center Reports

Context Service

Deployment Type Validation

Golden Templates

Initialization

Internet Explorer

Live Data

Migration to Rogger Deployment

Outbound API

Single Sign-On

System Inventory Status Rule Errors and Warnings

Task Routing

Unified CCE Administration Sign In

Upgrade VMWare Settings Utility


Rating: 3.8/5 (4 votes cast)

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