Troubleshooting Cisco Unified CM Configuration Problems - Revision history

Jnishant: /* Cisco ER Does Not Register With The Route Points and CTI Ports Configured For Its Use */

2010-10-11T10:01:13Z

Cisco ER Does Not Register With The Route Points and CTI Ports Configured For Its Use

← Older revision		Revision as of 10:01, 11 October 2010
Line 9:		Line 9:
	'''Symptom''' Cisco ER does not register with the route points and CTI ports configured for its use.		'''Symptom''' Cisco ER does not register with the route points and CTI ports configured for its use.

-	:'''Recommended Action''' Ensure that the route points and CTI ports are associated with the Cisco Unified CM Cisco ER user (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911ccm.html#wpxref92979 # Creating a Cisco Emergency Responder Cisco Unified Communications Manager User]:%s/\s\+$//	+	:'''Recommended Action''' Ensure that the route points and CTI ports are associated with the Cisco Unified CM Cisco ER user (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911ccm.html#wpxref92979 # Creating a Cisco Emergency Responder Cisco Unified Communications Manager User:%s/\s\+$//
-	.)Ensure that the CTI Manager on the Cisco Unified CM server (or the DC Directory on a Windows-based Cisco Unified CM server) is running properly.	+	].)Ensure that the CTI Manager on the Cisco Unified CM server (or the DC Directory on a Windows-based Cisco Unified CM server) is running properly.

	== Cisco ER Does Not Delete Cisco Unified CM ==		== Cisco ER Does Not Delete Cisco Unified CM ==

Jnishant: /* Cisco ER Does Not Register With The Route Points and CTI Ports Configured For Its Use */

2010-10-11T10:00:37Z

Cisco ER Does Not Register With The Route Points and CTI Ports Configured For Its Use

← Older revision		Revision as of 10:00, 11 October 2010
Line 9:		Line 9:
	'''Symptom''' Cisco ER does not register with the route points and CTI ports configured for its use.		'''Symptom''' Cisco ER does not register with the route points and CTI ports configured for its use.

-	:'''Recommended Action''' Ensure that the route points and CTI ports are associated with the Cisco Unified CM Cisco ER user (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911ccm.html#wpxref92979 # Creating a Cisco Emergency Responder Cisco Unified Communications Manager User].):%s/\s\+$//	+	:'''Recommended Action''' Ensure that the route points and CTI ports are associated with the Cisco Unified CM Cisco ER user (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911ccm.html#wpxref92979 # Creating a Cisco Emergency Responder Cisco Unified Communications Manager User]:%s/\s\+$//
-	Ensure that the CTI Manager on the Cisco Unified CM server (or the DC Directory on a Windows-based Cisco Unified CM server) is running properly.	+	.)Ensure that the CTI Manager on the Cisco Unified CM server (or the DC Directory on a Windows-based Cisco Unified CM server) is running properly.

	== Cisco ER Does Not Delete Cisco Unified CM ==		== Cisco ER Does Not Delete Cisco Unified CM ==

Jnishant: /* Cisco ER Does Not Register With The Route Points and CTI Ports Configured For Its Use */

2010-10-11T09:59:51Z

Cisco ER Does Not Register With The Route Points and CTI Ports Configured For Its Use

← Older revision		Revision as of 09:59, 11 October 2010
Line 9:		Line 9:
	'''Symptom''' Cisco ER does not register with the route points and CTI ports configured for its use.		'''Symptom''' Cisco ER does not register with the route points and CTI ports configured for its use.

-	:'''Recommended Action''' Ensure that the route points and CTI ports are associated with the Cisco Unified CM Cisco ER user (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911ccm.html#wpxref92979 # Creating a Cisco Emergency Responder Cisco Unified Communications Manager User].)	+	:'''Recommended Action''' Ensure that the route points and CTI ports are associated with the Cisco Unified CM Cisco ER user (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911ccm.html#wpxref92979 # Creating a Cisco Emergency Responder Cisco Unified Communications Manager User].):%s/\s\+$//
-		+
	Ensure that the CTI Manager on the Cisco Unified CM server (or the DC Directory on a Windows-based Cisco Unified CM server) is running properly.		Ensure that the CTI Manager on the Cisco Unified CM server (or the DC Directory on a Windows-based Cisco Unified CM server) is running properly.

Jnishant: /* Cisco ER Does Not Register With The Route Points and CTI Ports Configured For Its Use */

2010-10-11T09:50:32Z

Cisco ER Does Not Register With The Route Points and CTI Ports Configured For Its Use

← Older revision		Revision as of 09:50, 11 October 2010
Line 9:		Line 9:
	'''Symptom''' Cisco ER does not register with the route points and CTI ports configured for its use.		'''Symptom''' Cisco ER does not register with the route points and CTI ports configured for its use.

-	:'''Recommended Action''' Ensure that the route points and CTI ports are associated with the Cisco Unified CM Cisco ER user see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911ccm.html#wpxref92979 # Creating a Cisco Emergency Responder Cisco Unified Communications Manager User]. Ensure that the CTI Manager on the Cisco Unified CM server (or the DC Directory on a Windows-based Cisco Unified CM server) is running properly.	+	:'''Recommended Action''' Ensure that the route points and CTI ports are associated with the Cisco Unified CM Cisco ER user (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911ccm.html#wpxref92979 # Creating a Cisco Emergency Responder Cisco Unified Communications Manager User].)
		+
		+	Ensure that the CTI Manager on the Cisco Unified CM server (or the DC Directory on a Windows-based Cisco Unified CM server) is running properly.

	== Cisco ER Does Not Delete Cisco Unified CM ==		== Cisco ER Does Not Delete Cisco Unified CM ==

Jnishant: /* Cisco ER Does Not Register With The Route Points and CTI Ports Configured For Its Use */

2010-10-11T09:49:19Z

Cisco ER Does Not Register With The Route Points and CTI Ports Configured For Its Use

← Older revision		Revision as of 09:49, 11 October 2010
Line 9:		Line 9:
	'''Symptom''' Cisco ER does not register with the route points and CTI ports configured for its use.		'''Symptom''' Cisco ER does not register with the route points and CTI ports configured for its use.

-	:'''Recommended Action''' Ensure that the route points and CTI ports are associated with the Cisco Unified CM Cisco ER user (see the [[http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911ccm.html#wpxref92979 # Creating a Cisco Emergency Responder Cisco Unified Communications Manager User]].) Ensure that the CTI Manager on the Cisco Unified CM server (or the DC Directory on a Windows-based Cisco Unified CM server) is running properly.	+	:'''Recommended Action''' Ensure that the route points and CTI ports are associated with the Cisco Unified CM Cisco ER user see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911ccm.html#wpxref92979 # Creating a Cisco Emergency Responder Cisco Unified Communications Manager User]. Ensure that the CTI Manager on the Cisco Unified CM server (or the DC Directory on a Windows-based Cisco Unified CM server) is running properly.

	== Cisco ER Does Not Delete Cisco Unified CM ==		== Cisco ER Does Not Delete Cisco Unified CM ==

Jnishant: /* Cisco ER Does Not Register With The Route Points and CTI Ports Configured For Its Use */

2010-10-11T09:48:21Z

Cisco ER Does Not Register With The Route Points and CTI Ports Configured For Its Use

← Older revision		Revision as of 09:48, 11 October 2010
Line 9:		Line 9:
	'''Symptom''' Cisco ER does not register with the route points and CTI ports configured for its use.		'''Symptom''' Cisco ER does not register with the route points and CTI ports configured for its use.

-	:'''Recommended Action''' Ensure that the route points and CTI ports are associated with the Cisco Unified CM Cisco ER user (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911ccm.html#wpxref92979 Creating a Cisco Emergency Responder Cisco Unified Communications Manager User].) Ensure that the CTI Manager on the Cisco Unified CM server (or the DC Directory on a Windows-based Cisco Unified CM server) is running properly.	+	:'''Recommended Action''' Ensure that the route points and CTI ports are associated with the Cisco Unified CM Cisco ER user (see the [[http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911ccm.html#wpxref92979 # Creating a Cisco Emergency Responder Cisco Unified Communications Manager User]].) Ensure that the CTI Manager on the Cisco Unified CM server (or the DC Directory on a Windows-based Cisco Unified CM server) is running properly.

	== Cisco ER Does Not Delete Cisco Unified CM ==		== Cisco ER Does Not Delete Cisco Unified CM ==

Jnishant: /* Cisco ER Does Not Register With The Route Points and CTI Ports Configured For Its Use */

2010-10-11T09:40:42Z

Cisco ER Does Not Register With The Route Points and CTI Ports Configured For Its Use

← Older revision		Revision as of 09:40, 11 October 2010
Line 9:		Line 9:
	'''Symptom''' Cisco ER does not register with the route points and CTI ports configured for its use.		'''Symptom''' Cisco ER does not register with the route points and CTI ports configured for its use.

-	:'''Recommended Action''' Ensure that the route points and CTI ports are associated with the Cisco Unified CM Cisco ER user (see the [[ # Creating a Cisco Emergency Responder Cisco Unified Communications Manager User ~~\| "Creating a Cisco Emergency Responder Cisco Unified Communications Manager User"]~~].) Ensure that the CTI Manager on the Cisco Unified CM server (or the DC Directory on a Windows-based Cisco Unified CM server) is running properly.	+	:'''Recommended Action''' Ensure that the route points and CTI ports are associated with the Cisco Unified CM Cisco ER user (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911ccm.html#wpxref92979 Creating a Cisco Emergency Responder Cisco Unified Communications Manager User].) Ensure that the CTI Manager on the Cisco Unified CM server (or the DC Directory on a Windows-based Cisco Unified CM server) is running properly.

	== Cisco ER Does Not Delete Cisco Unified CM ==		== Cisco ER Does Not Delete Cisco Unified CM ==

Jnishant: /* Troubleshooting Cisco Unified CM Configuration Problems */

2010-10-11T09:39:39Z

Troubleshooting Cisco Unified CM Configuration Problems

← Older revision		Revision as of 09:39, 11 October 2010
Line 3:		Line 3:
	This chapter covers topics that help you troubleshoot issues issues that you might encounter with Cisco ER’s communications with Cisco Unified CM.		This chapter covers topics that help you troubleshoot issues issues that you might encounter with Cisco ER’s communications with Cisco Unified CM.

-	Additional problems with symptoms that involve emergency call failures are discussed in the [[ # Troubleshooting Emergency Call Problems \| "Emergency Call Problems"]] section.	+	Additional problems with symptoms that involve emergency call failures are discussed in the [[ Troubleshooting Emergency Call Problems \| Troubleshooting Emergency Call Problems]] section.

	== Cisco ER Does Not Register With The Route Points and CTI Ports Configured For Its Use ==		== Cisco ER Does Not Register With The Route Points and CTI Ports Configured For Its Use ==

Pzimmerm: 1 revision

2010-10-08T15:16:25Z

1 revision

← Older revision

Revision as of 15:16, 8 October 2010

Jnishant: New page: == Troubleshooting Cisco Unified CM Configuration Problems == This chapter covers topics that help you troubleshoot issues issues that you might encounter with Cisco ER’s communications...

2010-10-06T08:20:11Z

New page: == Troubleshooting Cisco Unified CM Configuration Problems == This chapter covers topics that help you troubleshoot issues issues that you might encounter with Cisco ER’s communications...

New page

== Troubleshooting Cisco Unified CM Configuration Problems ==

This chapter covers topics that help you troubleshoot issues issues that you might encounter with Cisco ER’s communications with Cisco Unified CM.

Additional problems with symptoms that involve emergency call failures are discussed in the [[ # Troubleshooting Emergency Call Problems | "Emergency Call Problems"]] section.

== Cisco ER Does Not Register With The Route Points and CTI Ports Configured For Its Use ==

'''Symptom''' Cisco ER does not register with the route points and CTI ports configured for its use.

:'''Recommended Action''' Ensure that the route points and CTI ports are associated with the Cisco Unified CM Cisco ER user (see the [[ # Creating a Cisco Emergency Responder Cisco Unified Communications Manager User | "Creating a Cisco Emergency Responder Cisco Unified Communications Manager User"]].) Ensure that the CTI Manager on the Cisco Unified CM server (or the DC Directory on a Windows-based Cisco Unified CM server) is running properly.

== Cisco ER Does Not Delete Cisco Unified CM ==

'''Symptom''' When trying to delete a Cisco Unified CM from the Cisco ER configuration, Cisco ER prevents me and displays the message “Phone tracking in progress.”

:'''Recommended Action''' You cannot delete a Cisco Unified CM server from the Cisco ER configuration while a phone tracking process is in progress. Retry the deletion after the process has ended.

== Updating Cisco Emergency Responder After You Add Devices ==

You must create a Cisco Unified CM user for Cisco ER’s use and CTI ports and route points that need to be assigned to the user before Cisco ER tries to create a provider with the Cisco ER cluster. Cisco ER only registers the CTI ports and route points that are associated with the user when the provider is created. Thus, any devices you add to the user after starting Cisco ER will not be registered by Cisco ER.

If you add devices to the Cisco ER user in Cisco Unified CM, you can force Cisco ER to recreate the provider using any of these techniques:

* Restart the Cisco ER server

* Delete the Cisco Unified CM server from the Cisco ER configuration and re-enter it.

* Change the backup CTI Manager setting for the Cisco Unified CM server in the Cisco ER configuration and click Update. This forces Cisco ER to log off the provider and recreate it.

* Change the name of the user in Cisco Unified CM, or create a new user, and associate all devices with it. Then update the Cisco ER configuration to use the new user.

[[Category:Emergency Responder]]