http://docwiki.cisco.com/w/index.php?title=Troubleshooting_Cisco_Emergency_Responder_System_and_Administration_Problems&feed=atom&action=history 2013-05-24T09:31:43Z Revision history for this page on the wiki MediaWiki 1.16.0 http://docwiki.cisco.com/w/index.php?title=Troubleshooting_Cisco_Emergency_Responder_System_and_Administration_Problems&diff=34795&oldid=prev 2010-10-11T09:24:53Z

<p><span class="autocomment">Using the Cisco Emergency Responder Admin Utility</span></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 09:24, 11 October 2010</td> </tr><tr><td colspan="2" class="diff-lineno">Line 138:</td> <td colspan="2" class="diff-lineno">Line 138:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>This section describes the following topic:</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>This section describes the following topic:</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>*&nbsp; [[ # How to Use the Cisco ER Admin Utility Tool | <del class="diffchange diffchange-inline">&quot;</del>How to Use the Cisco ER Admin Utility Tool<del class="diffchange diffchange-inline">&quot;</del>]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>*&nbsp; [[ #How to Use the Cisco ER Admin Utility Tool | How to Use the Cisco ER Admin Utility Tool]]</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=== How to Use the Cisco ER Admin Utility Tool ===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=== How to Use the Cisco ER Admin Utility Tool ===</div></td></tr> </table>

Jnishant http://docwiki.cisco.com/w/index.php?title=Troubleshooting_Cisco_Emergency_Responder_System_and_Administration_Problems&diff=34794&oldid=prev 2010-10-11T09:24:00Z

<p><span class="autocomment">Replacing a Faulty Publisher</span></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 09:24, 11 October 2010</td> </tr><tr><td colspan="2" class="diff-lineno">Line 114:</td> <td colspan="2" class="diff-lineno">Line 114:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=== Replacing a Faulty Publisher ===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=== Replacing a Faulty Publisher ===</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>You can restore the Publisher only if you have backed up the Publisher using the Disaster Recovery System available as part of the Cisco ER. See the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911trbl.html#wp1050246<del class="diffchange diffchange-inline">[ # </del>Backing Up and Recovering Data].</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>You can restore the Publisher only if you have backed up the Publisher using the Disaster Recovery System available as part of the Cisco ER. See the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911trbl.html#wp1050246 Backing Up and Recovering Data].</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>To replace a faulty Publisher, follow these steps:</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>To replace a faulty Publisher, follow these steps:</div></td></tr> </table>

Jnishant http://docwiki.cisco.com/w/index.php?title=Troubleshooting_Cisco_Emergency_Responder_System_and_Administration_Problems&diff=34793&oldid=prev 2010-10-11T09:23:19Z

<p><span class="autocomment">Replacing a Faulty Publisher</span></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 09:23, 11 October 2010</td> </tr><tr><td colspan="2" class="diff-lineno">Line 114:</td> <td colspan="2" class="diff-lineno">Line 114:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=== Replacing a Faulty Publisher ===</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>=== Replacing a Faulty Publisher ===</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>You can restore the Publisher only if you have backed up the Publisher using the Disaster Recovery System available as part of the Cisco ER. See the [[ # Backing Up and Recovering Data <del class="diffchange diffchange-inline">| &quot;Backing Up and Recovering Data&quot;]</del>].</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>You can restore the Publisher only if you have backed up the Publisher using the Disaster Recovery System available as part of the Cisco ER. See the [<ins class="diffchange diffchange-inline">http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911trbl.html#wp1050246</ins>[ # Backing Up and Recovering Data].</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>To replace a faulty Publisher, follow these steps:</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>To replace a faulty Publisher, follow these steps:</div></td></tr> </table>

Jnishant http://docwiki.cisco.com/w/index.php?title=Troubleshooting_Cisco_Emergency_Responder_System_and_Administration_Problems&diff=34792&oldid=prev 2010-10-11T09:20:26Z

<p><span class="autocomment">Troubleshooting Cisco Emergency Responder Switch and Port Configuration Problems</span></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 09:20, 11 October 2010</td> </tr><tr><td colspan="2" class="diff-lineno">Line 69:</td> <td colspan="2" class="diff-lineno">Line 69:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; The import of some switch port configurations fail.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; The import of some switch port configurations fail.</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>:'''Recommended Action'''&nbsp; To import switch port configurations, Cisco ER must already be configured with the switch and Cisco ER must first discover the ports on the switch using the switch-port and phone update process. If you try to import a configuration for ports not yet discovered in Cisco ER, the importation of those settings fails. See the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref79474 Manually Running the Switch-Port and Phone Update Process]<del class="diffchange diffchange-inline">. </del>Run it on the switches whose port configurations you could not import, then retry the import.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>:'''Recommended Action'''&nbsp; To import switch port configurations, Cisco ER must already be configured with the switch and Cisco ER must first discover the ports on the switch using the switch-port and phone update process. If you try to import a configuration for ports not yet discovered in Cisco ER, the importation of those settings fails. See the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref79474 Manually Running the Switch-Port and Phone Update Process]Run it on the switches whose port configurations you could not import, then retry the import.</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Phones moved from other Cisco ER groups to this Cisco ER group, and then moved back, are still showing up in the switch port details for the Cisco ER group.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Phones moved from other Cisco ER groups to this Cisco ER group, and then moved back, are still showing up in the switch port details for the Cisco ER group.</div></td></tr> </table>

Jnishant http://docwiki.cisco.com/w/index.php?title=Troubleshooting_Cisco_Emergency_Responder_System_and_Administration_Problems&diff=34791&oldid=prev 2010-10-11T09:09:10Z

<p><span class="autocomment">Troubleshooting Cisco Emergency Responder Switch and Port Configuration Problems</span></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 09:09, 11 October 2010</td> </tr><tr><td colspan="2" class="diff-lineno">Line 47:</td> <td colspan="2" class="diff-lineno">Line 47:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER is configured with Cisco Unified CM information, but no phones get discovered.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER is configured with Cisco Unified CM information, but no phones get discovered.</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>:'''Recommended Action'''&nbsp; Ensure that the Cisco Unified CM servers are reachable on the network. Then, ensure that the SNMP read community strings are configured correctly for the switches and Cisco Unified CM servers (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref85816 Configuring the SNMP Connection].) Then, manually run the switch port and phone update process (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref79474 <del class="diffchange diffchange-inline">| </del>Manually Running the Switch-Port and Phone Update Process<del class="diffchange diffchange-inline">]</del>.) Use the CLI-based '''utils snmp command''' to determine if the Cisco Unified CM is SNMP reachable.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>:'''Recommended Action'''&nbsp; Ensure that the Cisco Unified CM servers are reachable on the network. Then, ensure that the SNMP read community strings are configured correctly for the switches and Cisco Unified CM servers (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref85816 Configuring the SNMP Connection].) Then, manually run the switch port and phone update process (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref79474 Manually Running the Switch-Port and Phone Update Process.<ins class="diffchange diffchange-inline">]</ins>) Use the CLI-based '''utils snmp command''' to determine if the Cisco Unified CM is SNMP reachable.</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER does not show the ports on a switch configured in Cisco ER.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER does not show the ports on a switch configured in Cisco ER.</div></td></tr> </table>

Jnishant http://docwiki.cisco.com/w/index.php?title=Troubleshooting_Cisco_Emergency_Responder_System_and_Administration_Problems&diff=34790&oldid=prev 2010-10-11T09:08:26Z

<p><span class="autocomment">Troubleshooting Cisco Emergency Responder Switch and Port Configuration Problems</span></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 09:08, 11 October 2010</td> </tr><tr><td colspan="2" class="diff-lineno">Line 47:</td> <td colspan="2" class="diff-lineno">Line 47:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER is configured with Cisco Unified CM information, but no phones get discovered.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER is configured with Cisco Unified CM information, but no phones get discovered.</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>:'''Recommended Action'''&nbsp; Ensure that the Cisco Unified CM servers are reachable on the network. Then, ensure that the SNMP read community strings are configured correctly for the switches and Cisco Unified CM servers (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref85816 Configuring the SNMP Connection].) Then, manually run the switch port and phone update process (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref79474 Manually Running the Switch-Port and Phone Update Process].) Use the CLI-based '''utils snmp command''' to determine if the Cisco Unified CM is SNMP reachable.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>:'''Recommended Action'''&nbsp; Ensure that the Cisco Unified CM servers are reachable on the network. Then, ensure that the SNMP read community strings are configured correctly for the switches and Cisco Unified CM servers (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref85816 Configuring the SNMP Connection].) Then, manually run the switch port and phone update process (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref79474 <ins class="diffchange diffchange-inline">| </ins>Manually Running the Switch-Port and Phone Update Process].) Use the CLI-based '''utils snmp command''' to determine if the Cisco Unified CM is SNMP reachable.</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER does not show the ports on a switch configured in Cisco ER.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER does not show the ports on a switch configured in Cisco ER.</div></td></tr> </table>

Jnishant http://docwiki.cisco.com/w/index.php?title=Troubleshooting_Cisco_Emergency_Responder_System_and_Administration_Problems&diff=34789&oldid=prev 2010-10-11T09:07:41Z

<p><span class="autocomment">Troubleshooting Cisco Emergency Responder Switch and Port Configuration Problems</span></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 09:07, 11 October 2010</td> </tr><tr><td colspan="2" class="diff-lineno">Line 47:</td> <td colspan="2" class="diff-lineno">Line 47:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER is configured with Cisco Unified CM information, but no phones get discovered.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER is configured with Cisco Unified CM information, but no phones get discovered.</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>:'''Recommended Action'''&nbsp; Ensure that the Cisco Unified CM servers are reachable on the network. Then, ensure that the SNMP read community strings are configured correctly for the switches and Cisco Unified CM servers (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref85816 Configuring the SNMP Connection].) Then, manually run the switch port and phone update process (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref79474 Manually Running the Switch-Port and Phone Update Process]) Use the CLI-based '''utils snmp command''' to determine if the Cisco Unified CM is SNMP reachable.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>:'''Recommended Action'''&nbsp; Ensure that the Cisco Unified CM servers are reachable on the network. Then, ensure that the SNMP read community strings are configured correctly for the switches and Cisco Unified CM servers (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref85816 Configuring the SNMP Connection].) Then, manually run the switch port and phone update process (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref79474 Manually Running the Switch-Port and Phone Update Process]<ins class="diffchange diffchange-inline">.</ins>) Use the CLI-based '''utils snmp command''' to determine if the Cisco Unified CM is SNMP reachable.</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER does not show the ports on a switch configured in Cisco ER.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER does not show the ports on a switch configured in Cisco ER.</div></td></tr> </table>

Jnishant http://docwiki.cisco.com/w/index.php?title=Troubleshooting_Cisco_Emergency_Responder_System_and_Administration_Problems&diff=34788&oldid=prev 2010-10-11T09:06:10Z

<p><span class="autocomment">Troubleshooting Cisco Emergency Responder Switch and Port Configuration Problems</span></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 09:06, 11 October 2010</td> </tr><tr><td colspan="2" class="diff-lineno">Line 47:</td> <td colspan="2" class="diff-lineno">Line 47:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER is configured with Cisco Unified CM information, but no phones get discovered.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER is configured with Cisco Unified CM information, but no phones get discovered.</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>:'''Recommended Action'''&nbsp; Ensure that the Cisco Unified CM servers are reachable on the network. Then, ensure that the SNMP read community strings are configured correctly for the switches and Cisco Unified CM servers (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref85816 Configuring the SNMP Connection].) Then, manually run the switch port and phone update process (see the[http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref79474 Manually Running the Switch-Port and Phone Update Process]<del class="diffchange diffchange-inline">.</del>) Use the CLI-based '''utils snmp command''' to determine if the Cisco Unified CM is SNMP reachable.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>:'''Recommended Action'''&nbsp; Ensure that the Cisco Unified CM servers are reachable on the network. Then, ensure that the SNMP read community strings are configured correctly for the switches and Cisco Unified CM servers (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref85816 Configuring the SNMP Connection].) Then, manually run the switch port and phone update process (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref79474 Manually Running the Switch-Port and Phone Update Process]) Use the CLI-based '''utils snmp command''' to determine if the Cisco Unified CM is SNMP reachable.</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER does not show the ports on a switch configured in Cisco ER.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER does not show the ports on a switch configured in Cisco ER.</div></td></tr> </table>

Jnishant http://docwiki.cisco.com/w/index.php?title=Troubleshooting_Cisco_Emergency_Responder_System_and_Administration_Problems&diff=34787&oldid=prev 2010-10-11T09:05:21Z

<p><span class="autocomment">Troubleshooting Cisco Emergency Responder Switch and Port Configuration Problems</span></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 09:05, 11 October 2010</td> </tr><tr><td colspan="2" class="diff-lineno">Line 47:</td> <td colspan="2" class="diff-lineno">Line 47:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER is configured with Cisco Unified CM information, but no phones get discovered.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER is configured with Cisco Unified CM information, but no phones get discovered.</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>:'''Recommended Action'''&nbsp; Ensure that the Cisco Unified CM servers are reachable on the network. Then, ensure that the SNMP read community strings are configured correctly for the switches and Cisco Unified CM servers (see the[http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref85816 Configuring the SNMP Connection].) Then, manually run the switch port and phone update process (see the[http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref79474 Manually Running the Switch-Port and Phone Update Process].) Use the CLI-based '''utils snmp command''' to determine if the Cisco Unified CM is SNMP reachable.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>:'''Recommended Action'''&nbsp; Ensure that the Cisco Unified CM servers are reachable on the network. Then, ensure that the SNMP read community strings are configured correctly for the switches and Cisco Unified CM servers (see the [http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref85816 Configuring the SNMP Connection].) Then, manually run the switch port and phone update process (see the[http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref79474 Manually Running the Switch-Port and Phone Update Process].) Use the CLI-based '''utils snmp command''' to determine if the Cisco Unified CM is SNMP reachable.</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER does not show the ports on a switch configured in Cisco ER.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER does not show the ports on a switch configured in Cisco ER.</div></td></tr> </table>

Jnishant http://docwiki.cisco.com/w/index.php?title=Troubleshooting_Cisco_Emergency_Responder_System_and_Administration_Problems&diff=34786&oldid=prev 2010-10-11T09:04:44Z

<p><span class="autocomment">Troubleshooting Cisco Emergency Responder Switch and Port Configuration Problems</span></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 09:04, 11 October 2010</td> </tr><tr><td colspan="2" class="diff-lineno">Line 47:</td> <td colspan="2" class="diff-lineno">Line 47:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER is configured with Cisco Unified CM information, but no phones get discovered.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER is configured with Cisco Unified CM information, but no phones get discovered.</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>:'''Recommended Action'''&nbsp; Ensure that the Cisco Unified CM servers are reachable on the network. Then, ensure that the SNMP read community strings are configured correctly for the switches and Cisco Unified CM servers (see the[http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref85816 Configuring the SNMP Connection].) Then, manually run the switch port and phone update process (see the[http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref79474 Manually Running the Switch-Port and Phone Update Process].)Use the CLI-based '''utils snmp command''' to determine if the Cisco Unified CM is SNMP reachable.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>:'''Recommended Action'''&nbsp; Ensure that the Cisco Unified CM servers are reachable on the network. Then, ensure that the SNMP read community strings are configured correctly for the switches and Cisco Unified CM servers (see the[http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref85816 Configuring the SNMP Connection].) Then, manually run the switch port and phone update process (see the[http://www.cisco.com/en/US/docs/voice_ip_comm/cer/8_0/English/administration/guide/e911conf.html#wpxref79474 Manually Running the Switch-Port and Phone Update Process].) Use the CLI-based '''utils snmp command''' to determine if the Cisco Unified CM is SNMP reachable.</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER does not show the ports on a switch configured in Cisco ER.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Symptom'''&nbsp; Cisco ER does not show the ports on a switch configured in Cisco ER.</div></td></tr> </table>

Jnishant