Cchetty: 1 revision

2010-04-09T15:21:00Z

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Srib: /* Transfer success is false */

2010-01-30T01:24:16Z

Transfer success is false

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== Transfer success is false ==

{| border="1"
|-
! '''Problem Summary'''
| When UCCX transfers the call to an agent, the transfer success in the CiscoTransferEndEv may be false.
|-
! '''Error Message'''
| 21470298: Jan 18 15:20:42.544 EST %MIVR-SS_TEL-7-UNK:CallID:21589 MediaId:751787/2 Task:23000050667, got TransferEnd event, finalCall: (P1-ipcc-jtapi_1) GCID=(2,751787)->INVALID, consultCall: (P1-ipcc-jtapi_1) GCID=(2,751787)->INVALID, success: false, transferStart: false

|-
! '''Possible Cause'''
| If transfer success: false, then there may have been some issue in CTI/JTAPI due to which transfer to the agent was not successful
|-
! '''Recommended Action'''
| <ol>
Escalate to IPCBU JTAPI team with relevant logs to understand the cause of transfer failure
</ol>

|-
! '''Release'''
| Release 7.0(1) onwards
|-
! '''Associated CDETS #'''
| NA
|-
|}

[[Category:Unified CCX, Release 8.0]]
[[Category:Unified CCX, Release 7.0]]

Transfer success is false - Revision history

Cchetty: 1 revision

Srib: /* Transfer success is false */