Transfer does not receive CiscoTransferEndEv

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Transfer does not receive CiscoTransferEndEv

Problem Summary Sometimes we see that UCCX receives CiscoTransferStartEv but it does not receive CiscoTransferEndEv.
Error Message MIVR-SS_TEL-7-UNK:CallID:57612 MediaId:1386213/11 Task:28000067930 waiting for consultative transfer or conference to finish before answering call
Possible Cause Issue in JTAPI/CTI layer.
Recommended Action

    Escalate to IPCBU JTAPI team with all relevant logs.
    30020351: Dec 21 17:56:47.845 EDT %MIVR-SS_TEL-7-UNK:CallID:57612 MediaId:1386213/11 Task:28000067930 did not get CALL ENDED event within 5000 milliseconds : Exception=com.cisco.util.msgq.MsgQTimeoutException
    30020474: Dec 21 17:56:47.845 EDT %MIVR-SS_TEL-7-UNK:CallID:57612 MediaId:1386213/11 Task:28000067930 waiting for consultative transfer or conference to finish before answering call, transferStart=true, conferenceStart=false, termConnState=6, disconnected=false, transferCheckCount=1
    30020484: Dec 21 17:56:52.845 EDT %MIVR-SS_TEL-7-UNK:CallID:57612 MediaId:1386213/11 Task:28000067930 did not get TRANSFER_END nor CONF_END event

Release Release 7.0(1) onwards
Associated CDETS # NA

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