Transfer does not receive CiscoTransferEndEv

(Difference between revisions)

Latest revision as of 15:21, 9 April 2010

Problem Summary	Sometimes we see that UCCX receives CiscoTransferStartEv but it does not receive CiscoTransferEndEv.
Error Message	MIVR-SS_TEL-7-UNK:CallID:57612 MediaId:1386213/11 Task:28000067930 waiting for consultative transfer or conference to finish before answering call
Possible Cause	Issue in JTAPI/CTI layer.
Recommended Action	Escalate to IPCBU JTAPI team with all relevant logs. 30020351: Dec 21 17:56:47.845 EDT %MIVR-SS_TEL-7-UNK:CallID:57612 MediaId:1386213/11 Task:28000067930 did not get CALL ENDED event within 5000 milliseconds : Exception=com.cisco.util.msgq.MsgQTimeoutException 30020474: Dec 21 17:56:47.845 EDT %MIVR-SS_TEL-7-UNK:CallID:57612 MediaId:1386213/11 Task:28000067930 waiting for consultative transfer or conference to finish before answering call, transferStart=true, conferenceStart=false, termConnState=6, disconnected=false, transferCheckCount=1 30020484: Dec 21 17:56:52.845 EDT %MIVR-SS_TEL-7-UNK:CallID:57612 MediaId:1386213/11 Task:28000067930 did not get TRANSFER_END nor CONF_END event
Release	Release 7.0(1) onwards
Associated CDETS #	NA

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