Transfer and Connect: When a Call Is IP Transferred, the Caller Is Disconnected

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(New page: == When a Call Is IP Transferred, the Caller Is Disconnected == <table border="1"><tr><td> '''Problem Summary''' </td><td>When a call is IP Transferred, the caller is disconnected. </td>...)
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Revision as of 18:12, 18 September 2009

When a Call Is IP Transferred, the Caller Is Disconnected

Problem Summary When a call is IP Transferred, the caller is disconnected.
Error Message None.
Possible Cause Gateway and Gatekeeper cannot find each other on the network.
Recommended Action Make sure that the Gateway can ping the Gatekeeper and vice versa:

ping <gk ip address> from Gateway

ping <gw ip address> from Gatekeeper

Make sure that Gateway and Gatekeeper can resolve each other’s names to IP address.

Release Release 7.0(2)
Associated CDETS # None.
Possible Cause Configuration on the Gateway might be incorrect.
Recommended Action Verify that the Gateway configuration is correct.

Turn on debug in the Gateway with the following commands:   

debug h225 asn1

debug cch323 ras

term mon

If the Gateway is configured properly, it should send a RAS message to register with Gatekeeper.

Note: Turn off debug in the Gateway using the following command: no debug all

Release Release 7.0(2)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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