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Transfer and Connect: Re-route On No Answer CallDisposition RNA Code 19
DTMF Re-route On No Answer CallDisposition RNA Code 19
Re-route On No Answer Calls are being pegged to CallDisposition Abandoned whileRinging, code 3. In some cases you may want those calls to be pegged to CallDisposition RNA, code 19.
To get calls pegged as CallDisposition 'RNA', code 19 instead of 'Abandoned whileRinging', code 3 in the TCD records, set the below registry value as 2 on the PG.
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\<instance>\<PGxx>\PG\CurrentVersion\OPC\CallControl\<pimn>\RNATCDHoldOffTimeoutInSeconds
|Release||Unified CVP Release 7.x, Unified ICM Release 7.x|
|Associated CDETS #||None.|