Transfer and Connect: Re-route On No Answer CallDisposition RNA Code 19

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DTMF Re-route On No Answer CallDisposition RNA Code 19

Problem Summary

Re-route On No Answer Calls are being pegged to CallDisposition Abandoned whileRinging, code 3. In some cases you may want those calls to be pegged to CallDisposition RNA, code 19.

Error Message None
Possible Cause N/A
Recommended Action

To get calls pegged as CallDisposition 'RNA', code 19 instead of 'Abandoned whileRinging', code 3 in the TCD records, set the below registry value as 2 on the PG.

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\<instance>\<PGxx>\PG\CurrentVersion\OPC\CallControl\<pimn>\RNATCDHoldOffTimeoutInSeconds
Release Unified CVP Release 7.x, Unified ICM Release 7.x
Associated CDETS # None.

Rating: 3.0/5 (1 vote cast)

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