| Problem Summary | Problem with IP Transfer.
|
| Error Message | None.
|
| Possible Cause | Unified CM is not registered with the Gatekeeper because the Gatekeeper information in Unified CM is incorrect.
|
| Recommended Action | Change the Gatekeeper host name used during configuration to an IP address.
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| Release | Release 7.0(2) |
| Associated CDETS # | None. |
| Possible Cause | Unified CM is not registered with the Gatekeeper because the Gatekeeper information in Unified CM is incorrect.
|
| Recommended Action | Do the following:
- In ccmadmin, select Device > Gatekeeper.
- Add the Gatekeeper Device Information and select gateway as the Terminal Type.
- Click Update, then Reset Gatekeeper.
- Finally click, Reset to apply the changes.
|
| Release | Release 7.0(2) |
| Associated CDETS # | None. |
| Possible Cause | Unified CM in not registered with Gatekeeper because the Reset and Restart buttons was not clicked after the Gatekeeper information was updated.
|
| Recommended Action | Do the following:
- In Operations Console, select Device > Gatekeeper.
- Add the Gatekeeper Device Information and select gateway as the Terminal Type.
- Click Update, then Reset Gatekeeper.
- Click Reset to apply the changes.
|
| Release | Release 7.0(2) |
| Associated CDETS # | None. |
| Possible Cause | Unified CM in not registered with Gatekeeper because a Gatekeeper registration port is not explicitly configured in Gatekeeper.
|
| Recommended Action | Do the following:
- Check the Gatekeeper configuration to verify that port 1719 is explicitly defined for the local Gatekeeper zone. For example: zone local gk1 Cisco.com 10.86.137.146 1719.
- Verify the Unified CM registration in Gatekeeper by entering the show Gatekeeper endpoints command in the Gatekeeper CLI.
|
| Release | Release 7.0(2) |
| Associated CDETS # | None. |
| Possible Cause | If the Unified CM is an egress Gateway, the Voice Browser is not defined as a Gateway in the Unified CM configuration.
|
| Recommended Action | If the H.323 Service displays the message: ERROR: IP Transfer - Destination endpoint at IP Address <number1> refused connection for phone number <number2> with reason code Unreachable Destination (where: <number1> is the Unified CM IP address and <number2> is the label where you want the call to be transferred), do the following:
- In Operations Console on the Unified CM machine by selecting Device > Gateway.
- Click Find and verify that there is an entry and is configured.
|
| Release | Release 7.0(2) |
| Associated CDETS # | None. |
| Possible Cause | The call is getting routed elsewhere.
|
| Recommended Action | If the H.323 Service displays the message: ERROR: IP Transfer - Destination endpoint at IP Address <number1> refused connection for phone number <number2> with reason code Unreachable Destination (where <number1> is not the Unified CM IP address that’s expected and <number2> is the label where you want the call to be transferred), then there is a problem with Gatekeeper routing. From the Gatekeeper CLI, enter show Gatekeeper gw-type-prefix and examine the Gatekeeper routing table.
|
| Release | Release 7.0(2) |
| Associated CDETS # | None. |
