Transfer and Connect: No Ringback on Blind Transfer
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No Ringback on Blind Transfer
| Problem Summary | Caller does not hear ringing once an agent performs a blind transfer call to a second agent. At that point, the caller only hears silence. |
| Error Message | None |
| Possible Cause | Caller is transferred to ICM script and hears a prompt. The caller is transferred to an agent and that agent performs a Single Step Transfer to another agent. At that point, the first agent is out of the call, and the caller does not hear any ringing. |
| Recommended Action | In CCMAdmin under Service > ServiceParameters, select your server and the Unified CM Service. Then under H323 Parameters, set "Send H225 UserInfo Message" to "H225 Info for Call Progress Tone". |
| Release | Release 7.0(2) |
| Associated CDETS # | None. |
