Transfer and Connect: Call Back For IVR Service Treatment or Subsequent Network Transfer Fails

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Call Back For IVR Service Treatment or Subsequent Network Transfer Fails

Problem Summary Taking a call back for IVR Service treatment or a subsequent network transfer does not work.
Error Message None.
Possible Cause The VRU PIM that connects to the Unified CVP is not set to Type 5.
Recommended Action In Unified ICME Configuration Manager, Network VRU Explorer, change the Type to 5.
Release Release 7.0(2)
Associated CDETS # None.
Possible Cause The ICM script does not include a Set node setting the Call.NetworkTransferEnabled variable to 1.
Recommended Action In any script that might perform VRU Network Transfer or Takeback for IVR Service treatment, add a Set node at the beginning of the script setting the

Call.NetworkTransferEnabled variable to 1.

Release Release 7.0(2)
Associated CDETS # None.

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