Transfer and Connect: Agent Cannot Transfer Calls to Unified CVP or Another Agent
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Agent Cannot Transfer Calls to Unified CVP or Another Agent
| Problem Summary | Agent cannot transfer calls back to the Unified CVP or to another agent. |
| Error Message | None. |
| Possible Cause | The Unified CM SingleStepTransferViaRedirect setting is incorrect. Other symptoms: The OPCTest list indicates that the initial call has not cleared; the Agent Desktop displays the initial call. |
| Recommended Action | In the Unified CM, modify the SingleStepTransferViaRedirect setting to 1. |
| Release | Release 7.0(2) |
| Associated CDETS # | None. |
