Transfer and Connect: Agent Cannot Transfer Calls to Unified CVP or Another Agent

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Agent Cannot Transfer Calls to Unified CVP or Another Agent

Problem Summary Agent cannot transfer calls back to the Unified CVP or to another agent.
Error Message None.
Possible Cause The Unified CM SingleStepTransferViaRedirect setting is incorrect. Other symptoms: The OPCTest list indicates that the initial call has not cleared; the Agent Desktop displays the initial call.
Recommended Action In the Unified CM, modify the SingleStepTransferViaRedirect setting to 1.
Release Release 7.0(2)
Associated CDETS # None.

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