Transfer and Connect: Agent Available and Transfer Does Not Happen
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Agent Available and Transfer Does Not Happen
| Problem Summary | When an agent becomes available during prompt-play in a Queue to Skill Group script, the transfer never happens. |
| Error Message | None. |
| Possible Cause | The Interruptible checkbox in a Network VRU Script configuration is not checked. (This is the default setting). The Unified ICME software does not interrupt a VRU script to perform a transfer if this feature is not enabled. |
| Recommended Action | Select the Interruptible checkbox on all Network VRU script nodes that might be run while a caller is waiting in queue for an agent. |
| Release | Release 7.0(2) |
| Associated CDETS # | None. |
